Job Description

Description :

About connectFirst Credit Union

As a credit union, we\'re different than a bank - and we like it that way.

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that\xe2\x80\x99s true to our co-operative principles. You\xe2\x80\x99re our member, not a number. We\xe2\x80\x99re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we\xe2\x80\x99ve grown to become one of Alberta\xe2\x80\x99s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it\xe2\x80\x99s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what\'s right for every member.
• Our values: Think big, act local, take charge, and make it easy.

We\xe2\x80\x99re committed to providing remarkable experiences to our members, our communities, and our employees, and we\xe2\x80\x99re proud to be regarded as one of the best:

• Named among Canada\xe2\x80\x99s Most Admired Corporate Cultures\xe2\x84\xa2 by Waterstone Human Capital
• Recipient of Canada\xe2\x80\x99s Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member\'s equity

The Opportunity

You REALLY, REALLY love content! Content in all forms including documents, records, forms data, csv, json, xml, voice recordings, video recordings, member statements, credit agreements etc. You are constantly thinking about new ways to manage this enterprise content throughout the entire lifecycle. You believe data is the most valuable commodity, but you also recognize the massive liability if the content is not appropriately protected and/or is not destroyed in a timely fashion. You love planning, educating, and strategizing as much as you love being hands on and ensuring data is flowing properly. If you genuinely believe in making content make a difference! If you strongly agree with these statements, then you may well be the Information Analyst we\xe2\x80\x99re looking for!

In summary, you will be:

• Formulating informational designs, models, and templates for development.
• Developing and implementing robust and efficient solutions using systems such as SharePoint Online and DocuSign.
• Evaluating the performance of solutions through analysis, research and performance metrics.
• Collaborating with and mentoring other members of the team (and across the organization) on usability with a keen eye to smart, simple, and helpful.
• Developing and educating on the use of metadata driven schema design.
• Developing standards for content lifecycles and understanding on architecture.
• Demonstrating your growth mindset with strong organizational change.

A More Detailed View:

Day-to-day product delivery (project and ongoing maintenance):

• You are a true problem solver at heart. Whether it is figuring out the best strategy for managing the next integration of enterprise content management within a major business transformation effort or figuring out how to implement the most detailed data loss prevention or record retention policy.
• You love working in an adaptable environment, one that uses Agile delivery techniques but tweaks for the reality of the current situation.
• You love building simple and easy to understand content taxonomies and are thrilled when we can keep content in place while encouraging collaboration, leveraging today\xe2\x80\x99s world of abundant high performance cloud computing and modern security methods to truly maintain a single authoritative version of the content.
• You love looking into bug reports and understanding root cause to avoid repeated incidents.
• You find ways to ensure we are constantly understanding our own performance metrics while helping the business define theirs, and ensuring those metrics are captured appropriate in our Data Dictionary / Data Catalog.
• Given your exceptional focus on the performance metrics of the team, you are a big believer in process observability. Metadata, monitoring, and logging are cornerstones to successful delivery.
• You are frugal, but you always pride yourself on finding interesting ways to deliver solutions in a very cost-effective way. You love to understand the costs of data analytics consumption in cloud computing environments.
• You love to debate on what the \xe2\x80\x9cnon-happy\xe2\x80\x9d path for data is and try to avoid those situations from occurring. Said differently, error handling is a passion and needs to be thoughtfully implemented up front.
• You are hungry to learn how to implement advanced data governance techniques. Everything from group-based access security to active data loss prevention techniques-based data classification and sensitivity.
• You want to become an expert on data loss prevention security, you are a huge believer in data personalization where content is focused on that individual and only that individual \xe2\x80\x93 but can be shared for feedback as necessary.
• You understand the value that APIs and event-driven architectures bringing content to those business systems and making it a very simple experience for employees. You want to learn how to orchestrate those APIs to deliver resilient solutions that anticipate errors along with the success metrics.
• You see the massive business benefits that can come from Intelligent (Robotics) Process Automation and understand the major role that effective enterprise content management plays. You are keen to ensure the enterprise content management environment fully enables full lifecycle automation by minimizing the human interaction.

When it comes to strategy, prioritization, and education:

• In your role are likely to start to be engaged in approaches to helping to execute strategic initiatives.
• You are likely starting to help estimate effort and helping to assess priority of work items to meet strategic objectives.
• You are accountable to working on assigned tasks and actively informing on issues / impediments you might be experiencing.

A focus on mentoring colleagues and business users:

• You are an open, honest and vulnerable mentee but you are also starting to take your learnings as a mentee and starting to mentor other team members.
• As a mentee you are actively asking progressively more probing questions and are actively integrating the advice and guidance.
• As a mentor you are patient and understanding of the learning process - realizing no question is "dumb" or "below" your knowledge.
• As a mentee you continue to respect your mentors time, but you are spending more time on more strategic topics.
• As a mentor you work to guide your mentee on approaches and check-in regularly to see how things are going.

What You\xe2\x80\x99ll Bring to the Role:

• 4 to 6 years in an enterprise content environment with preference to those with financial services experience, as well as a strong preference to the regulatory environment that Canadian financial institutions operate in.
• Bachelor\xe2\x80\x99s Degree in Computer Science, Computing Engineering, Management Information Services or equivalent experience. Equivalent experience can include working on process or data centric school or volunteer projects.
• You are slowly becoming a relied upon team member in the Information / Content Management space and typically have four (4) to six (6) years of experience working in a complex business process / compliance environment - as part of that experience you may also have a good amount of business experience on assessing and implementing process improvements around the handling of sensitive content.
• You have experience with cloud-based enterprise content management platforms (i.e., MS SharePoint Online / MS One Drive, Box, Google Drive etc.). Strong preference to MS SharePoint Online / MS One Drive.
• You are proficient with cloud-based collaboration solutions (i.e., Microsoft Office 365, Google Workspace) and how these work in tandem with cloud-based enterprise content management solutions.
• You have experience in helping organizations take advantage of self-service group management to help effectively manage and secure content, working with platforms like MS Azure Active Directory, Okta, Google Groups, etc.
• You are interested, with some experience, in low code automation platforms, like MS PowerApps (i.e., MS Power Automate).
• You understand REST-based APIs and how they can be leveraged in cloud-based enterprise content management solutions to streamline processes. Strong preference to technical coding skills in C#, Java, and/or JavaScript.
• You are very curious about opportunities to leverage machine learning model and AI driven content classification.
• You have a broad understanding on architecture frameworks like TOGAF and are aware of the Banking Industry Architecture Network (BIAN) framework.
• An equivalent combination of education, training, and experience may be considered.

Additional Skills That\xe2\x80\x99ll Support Your Success:

• Excellent communication and presentation skills; both written and verbal.
• Excellent critical thinking, analytical and problem-solving skills with ability to analyze data and present recommendations based on insights and research.
• Excellent organizational, multi-tasking, and time-management skills.
• Excellent attention to detail, accuracy, and thoroughness.
• Comfortable in a team-oriented, dynamic, and fast-paced technology environment.
• Passion for maximizing value and efficiency using innovative methods and technologies.
• Excellent relationship management skills in order to interact with cross functional teams, external partners, and varying stakeholders.
• Excellent knowledge of applicable data privacy practices and laws.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

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