Job Description

Competition: 4N23-041 Wage: Commensurate with experience Hours of Work: Full-time Closing Date: April 26, 2023 Location: Whitehorse, Yukon Air North, Yukon\xe2\x80\x99s Airline is composed of a team of professional and highly energetic people from around the world. We aspire to be the leading Airline of choice when traveling to or from the Yukon. We are looking for experienced, highly motivated, and talented people who are interested in a unique challenge and opportunity to contribute to the success of our Airline. As the Inflight Supervisor of Cabin Operations, Training and Standards you will report to the Flight Attendant Manager and be responsible for the development and maintenance of Flight Attendant training and onboard operational requirements. You will ensure that Air North\xe2\x80\x99s training programs meet all appropriate regulatory requirements and will inspire excellence and quality of service within a team environment while developing, coordinating, conducting and managing all aspects of the In-Flight training programs. Why work for us? \xc2\xb7 Employer paid health & dental benefits \xc2\xb7 Phenomenal travel benefits \xe2\x80\x93 local and international! \xc2\xb7 Group RRSP investment options \xc2\xb7 Fuel discounts with our subsidiary company \xe2\x80\x93 Chieftain Energy \xc2\xb7 Opportunities for advancement in your career and feeling of giving back to the community Duties and Responsibilities Include: \xc2\xb7 Responsible for all Flight Attendant training and record keeping \xc2\xb7 Ensure all training meets the appropriate regulatory requirements (e.g., TC, CARs) \xc2\xb7 Responsible for the accurate maintenance of Flight Attendant training records \xc2\xb7 Support FAM revisions and assist with the maintenance of the Line Indoc process \xc2\xb7 Provide feedback on any operational, grooming, and service standards \xc2\xb7 Ensure the actioning and distribution of all occurrences and cabin crew reports \xc2\xb7 Liaise with Manager and HR in recruitment, development and performance management \xc2\xb7 Act as liaison between Management and Flight Attendants to communicate key information, answer questions and resolve operational issues \xc2\xb7 Share on-call operational responsibilities with the Flight Attendant Manager including, but not limited to, line flying while maintaining currency as and In-Charge Flight Attendant \xc2\xb7 Perform general administrative duties such as SMS program support Knowledge, Skills and Abilities: \xc2\xb7 Working knowledge of the Canadian Aviation Regulations (CARs) \xc2\xb7 Effective communication, conflict resolution skills and problem-solving skills \xc2\xb7 Exceptional organizational and time management skills \xc2\xb7 Ability to work independently and alongside varying teams with the ability to motivate \xc2\xb7 Excellent facilitation and instructing skills and ability to motivate and inspire a team \xc2\xb7 Knowledge of Health and Safety standards and practices \xc2\xb7 Adept at problem solving \xe2\x80\x93 facilitate input from the cabin crew perspective when problems arise, and help the operations team determine the best course of action \xc2\xb7 Respectful, friendly, courteous, approachable and a confident leader \xc2\xb7 Knowledge of Microsoft Outlook, Word, Excel, PowerPoint Qualifications/Conditions of Employment: \xc2\xb7 Possess sound knowledge in training and development \xc2\xb7 Proven leadership skills and supervisory experience \xc2\xb7 Successfully completion of Flight Attendant In-Charge training within eight (8) weeks from hire date and maintain qualifications throughout career \xc2\xb7 Minimum 2 years\xe2\x80\x99 experience in customer service \xc2\xb7 Required to maintain a valid Restricted Area Identification Card (RAIC) \xc2\xb7 Able to perform all duties under stressful conditions beyond the employee\xe2\x80\x99s control \xc2\xb7 Must be legally eligible to work in Canada How to Apply: Please submit your resume and cover letter quoting competition number 4N23-041 to the Human Resources Department by April 26, 2023: Email: careers@flyairnorth.com We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications, we receive, only qualified candidates selected for an interview will be contacted. Air North is committed to employment equity and welcomes applications from diverse and underrepresented groups. If you require assistance and/or a reasonable accommodation during the application or recruiting process, please contact careers@flyairnorth.com. Air North, Yukon\'s Airline has been serving Yukoners for over 40 years. We offer competitive wages, an attractive benefits package including great travel perks, and an enriching work environment for our 450+ employees. Job Types: Full-time, Permanent Benefits:

• Employee assistance program
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Whitehorse, YT: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: One location Application deadline: 2023-04-26