Job Description

Interested in a career at Langara College?Our employees exemplify Langara\'s values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.Current employee? Apply through Careers in your account. \xe2\x80\x8bJob Title: Supervisor, Counselling OperationsEmployee Group: CUPEEmployee Type: PermanentStart Date: Monday, August 12 2024End Date (if applicable):: Reporting to the Department Chair, the Supervisor, Counselling Operations, oversees the administrative operations of the Counselling Services Department. This position supervises the Assistants in their day-to-day tasks and supports the Counselling team. The Supervisor is an active contributor to the Counselling Services team in providing input in developing and implementing front-line procedures, policies, and protocols. This position oversees the maintenance of a safe, inclusive, and welcoming student-facing working environment, in consultation with the Chair. Performs all duties according to work performance standards set by the College.Qualifications Required:Education & Experience

• Two-year Diploma or Associate Degree in a related discipline such as social work, psychology, counselling, business administration, etc. Minimum six years\xe2\x80\x99 recent relevant experience including: Providing support services to individuals, office administration/office management, overseeing operations and implementing processes, at least two years\xe2\x80\x99 supervisory experience, overseeing two or more employees (e.g. scheduling, staffing, training, delegation of tasks, etc.).
• Experience managing confidential student files.
• Experience working with clinical scheduling software, such as Titanium, an asset.
• Experience serving individuals presenting with mental or physical distress (e.g. medical office, counselling office, social services office etc.)
• Knowledge of and/or training in mental health policies and guidelines, mental health/suicide first aid, etc. an asset.

Skills & Abilities:

• Effective oral and written communication skills in English.
• Ability to supervise, plan, schedule, train, and evaluate the work of employees.
• Ability to communicate effectively with community members in a diverse and multicultural environment often who are experiencing high stress, and/or emotional and psychological distress, upholding trauma-informed principles of care.
• Effective listening and interpersonal skills including strong cultural awareness and respect for cultural differences.
• Demonstrated ability to compose correspondence, generate materials and documents.
• Excellent problem solving, organizational, and multi-tasking skills with ability to set priorities and act.
• Ability to implement and operationalize and oversee a counselling services triage process to ascertain needs of students and department inquiries.
• Ability to maintain confidential information in a responsible manner.
• Ability to act pro-actively and with self-initiative in a team environment.
• Ability to work in a leadership role and as a member of the team.
• Demonstrated supervisory skills.
• Willingness to respect diverse perspectives, including perspectives in conflict with one\xe2\x80\x99s one
• Demonstrates a commitment to enhancing one\xe2\x80\x99s own awareness, knowledge and skills related to equity, diversity, and inclusion
• Demonstrated excellent ability to use mature judgment, diplomacy, tact and discretion, particularly in stressful situations, or while working with individuals in high distress.
• Ability to work with frequent interruptions.
• Familiarity with Microsoft 365 and demonstrated ability to use and produce spreadsheets using Microsoft Excel.
• Ability to update website content.
• Keyboarding skills of 45 wpm.

To obtain the full job description, please our recruitment team.Salary Range: $35.10 - $40.17 per hourPay Grade: CUPE Paygrade 25Scheduled Weekly Hours: 35Hours may vary according to the needs of the department.Compressed Workweek (Fortnight): NoClosing Date:People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.Langara is committed to enhancing our diverse workforce.

Langara College