Job Description

Date Posted: 11/03/2023
Req ID: 34752
Faculty/Division: VP - Operations and Real Estate Partnerships
Department: 89 Chestnut Residence
Campus: St. George (Downtown Toronto)
Position Number: 00027676
Description: About us:

Spaces and Experiences operates undergraduate and graduate student housing on the St. George campus. Our residences include Graduate House, Knox Residence, Chestnut Residence, and Spadina-Sussex Student Residence (opening in 2024). The S&E Student Residences endeavour to provide a residence experience that fosters community engagement, celebrates diversity, and keeps equity and inclusion at the forefront of our decision making and approach. Our goal is to offer our residents the opportunity to live in an environment that provides programming, services, and interactions that positively contribute to their personal growth and academic success during their time at the University of Toronto.

Your opportunity:

Under the direction of the Manager, Building Operations and Services, the Supervisor, Building Operations and Services, is responsible for assisting the Manager in delivering a high standard of facility maintenance, client service, and user experience for Chestnut\'s student residents, hotel and conference guests, and fellow staff. The Supervisor, directs the day-to-day activities of the operations team, implements quality assurance programs, provides coaching and support to team members, and reviews processes and procedures to ensure the efficient, effective, and safe operations of the department. The Supervisor plays a key role in responding to building emergencies and critical incidents.

Your responsibilities will include:

• Conducting routine building inspections
• Identifying and reporting facility repair and/or maintenance needs
• Identifying and resolving minor building security issues
• Troubleshooting and resolving routine maintenance requests
• Liaising between clients and Facilities
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Updating and maintaining service records

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent experience.
• Minimum three years experience in building management/facilities/maintenance, a working knowledge of custodial, maintenance, safety and security practices; customer service in a diverse residential setting.
• Strong knowledge of building systems (heating, electrical, etc)
• Building Environmental Systems Certification (BES 1 and 2) is required. BOMI, SMT or SMA Certification is preferred.
• Demonstrated ability to manage conflict, exercise independent decision making, effective problem solving.
• Excellent oral and written communication skills.
• Sets priorities while balancing competing demands.
• Computer skills required: Microsoft Office Suite; various web browsers; Microsoft Outlook; Adobe PDF.

To be successful in this role you will be:

• Adaptable
• Communicator
• Cooperative
• Efficient
• Intuitive
• Multi-tasker
• Organized

Closing Date: 11/13/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 - $61,600 with an annual step progression to a maximum of $78,775. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.