Job Description

As a constantly growing HVAC Mechanical services company, we are looking for a dedicated, warm and friendly team player who enjoys a challenge, thrives under pressure, and has a personality that will brighten up any room. Knowledge of working in an HVAC environment is a considerable asset.

CORE COMPETENCIES

Driven to provide excellent Customer Service with effective customer interaction skills Excellent organizational skills - ability to prioritize work assignments and multi task is essential Comfortable with being directly involved in a fast paced environment Must be flexible and willing to work additional hours (as required) Displays exceptional interpersonal skills Ability to develop and maintain relationships with clients as well as internal and external business partners Proven communication skills - both verbal and written Capable of working with minimal supervision - a self-starter with the ability to meet deadlines and produce accurate results Excellent social media skills Is able to adapt, respectful, courteous Proficiency in Word and Excel key Exhibits a sound work ethic

RESPONSIBILITIES

Providing support in an environment with a broad variety of administrative and clerical functions Responsible to schedule, assign, and dispatch Field Service Technicians Coordinates and schedules all service work for maintenance Ensures proper information is obtained and entered for all service calls Organize the workflow in tandem with customer deadlines so as to meet customer service requirements Maintains an even flow of work between the customer, the workspace and the technicians. Perform tracking and documenting work, and fulfillment issues Establish and maintain a good working relationship with all stakeholders Manage agent compliance paperwork, example - insurance, WSIB, etc. Reception duties as assigned - directing calls, filing etc. Responsible for performing accurate invoicing Accountable for accurate and timely input of billing data and distribution of invoices to customers/internal contacts Review warranty requests as needed Review Service Job Estimates Maintain electronic and hard copy filing system meticulously Perform data entry and scan documents Maintain and update social media platforms Assist in resolving any administrative concerns and suggest process improvements Provide proactive follow up with customers, field representatives and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded Report customer feedback to management whether positive or negative Prepare and modify documents including correspondence, reports, drafts, memos and emails

EDUCATION

Completion of secondary school diploma preferred or the equivalent in combination with education and experience. Willingness to attend and participate in training and development programs as required

EXPERIENCE

Minimum 2 - 5 years administrative (HVAC) experience in a computerized and automated office environment Bookkeeping familiarity an asset Telephone techniques and computer skills in a customer service environment is required
Benefits:

Work from home opportunities Flexible working hours Vacation & paid time off
Job Type: Part-time

Pay: $19.55-$23.00 per hour

Additional pay:

Overtime pay
Benefits:

Dental care Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Expected start date: 2025-06-08