Job Description

The Opportunity Human Resources and Employment Relations Advisor About Us Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy and BrightHR Software. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba and Ontario; with foreseeable plans of branching out to all provinces across Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies. The Role of HR & Employment Relations Advisor The HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. If you have an HR qualification, and some exposure to working within HR, this could be a great opportunity for you to expand your knowledge and your skills to further your HR career. Type of Employment : Full Time (Permanent)
Working Days: Monday to Friday
Salary Range: $55,000.00 - $60,000.00 CAD, commensurate with experience Day-to-Day Duties and Responsibilities

• To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
• To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
• To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
• To actively own cases to resolution, building rapport and working relationships with clients on each interaction
• To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
• To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
• To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
• To log all advice accurately onto Salesforce and other systems
• To follow internal protocols for managing and escalating cases where applicable

• CHRP/CPHR designation, or obtaining
  
• Ability to work under pressure in a fast-moving, performance-driven environment
• Excellent communication skills
• Ability to juggle multiple tasks, prioritizing your workload accordingly
• Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
• The ability to motivate yourself and those around you
• An organized self-starter with an enthusiasm for exceptional service delivery

• Birthdays off
• Benefits with Health and Dental Coverage (and more)
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location (Minutes from Union Station)
• Vacation Days increase after 2 and 5 years' service
• Inclusive, professional and energetic culture with opportunity for growth
• Ask about our Peninsula Days, and more!