Job Description

Additional Locations: Canada-ON-Mississauga; Canada-ON-TorontoDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we\'ll give you the opportunity to harness all that\'s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we\'ll help you in advancing your skills and career. Here, you\'ll be supported in progressing - whatever your ambitions.About the role:
Primarily responsible for service delivery of Employee Benefits and Leave Administration services through process reviews, vendor management and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of the work will include acting as the interface between BSC teams (HRBPs, CoEs) and the third-party service providers like Alight, Manulife, The Hartford, SuccessFactors, etc. delivering the related HR Services.Your responsibilities will include:

• Responsible for Benefits Administration and Leave of Absence Management within the HR Service Center operations. Key responsibilities will include but not be limited to:

• Partner with Benefits CoE to monitor and manage escalations, via mailbox and OneConnect, and resolve issues directly with employees, or in conjunction with the HR Service Center.
• Ensure HR Service Center services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements
• Monitor the performance of HR Service Center operations delivered as per the service level agreements with CoEs and support Operational governance for his/her pillar
• Support issue resolution along with CoEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
• Provide a continuous improvement focus and support HR CoEs to improve core HR processes
• Coordinate optimization and updates to HRSC processes (methods & procedures)
• Drive and support vendor governance and best practices including service level management, contract management (renewal, invoice payments, spend optimization and relationship management).
• Owner of Leave of absence processes, job aides, communication with multiple stakeholders and stay compliant with corporate policies
• Provide acquisition due diligence & integration support through process expertise on specific LOA activities
• Partner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processes
• Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
• Participates in special projects as they arise, including compliance reviews, audits, and supporting and state specific requirements.
• Performs other duties as required

Required qualifications:

• Bachelor\'s degree or equivalent experience
• Experience with Leave of Absence management
• Experience with Employer Benefits administration
• Experience in managing metrics driven organization and services
• Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment

Preferred qualifications:

• Service delivery experience in business processes with additional third-party management experience
• Understanding of the Value Improvement philosophy and lean business processes methodology
• Demonstrated ability to work well in a team environment with a matrix structure
• Experience with SuccessFactors HR Technology suite

Requisition ID: 586572As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn\'t just business, it\'s personal. And if you\'re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Boston Scientific