Job Description

Position: Housing & Leasing Coordinator (HLC)

Location:

On-Site

Reports To:

General Manager

Employment Type:

Full-Time

1. Position Summary

The Housing & Leasing Coordinator (HLC) is responsible for the overall operations and tenant experience within our off-campus student housing community. This includes oversight of leasing, tenant relations, administrative functions, financial tracking, maintenance coordination, and staff supervision. The HLC plays a pivotal leadership role in ensuring that day-to-day operations align with Campus Living Centres' standards and goals.

2. Core Responsibilities

Leasing, Marketing & Tenant Relations

Oversee leasing processes and ensure timely lease execution. Develop and implement strategies to maximize occupancy and retention. Manage marketing efforts aligned with target demographics and market trends. Coordinate internal promotional campaigns and leasing events. Maintain positive tenant relations by addressing inquiries, concerns, and complaints in a respectful and timely manner.

Administrative Operations

Maintain detailed logs for communication, complaints, and daily operations. Organize and manage all resident files and leasing documentation. Implement and update site-specific policies in alignment with corporate guidelines.

Financial Management

Monitor and control operational revenues and expenses. Ensure rent collection procedures and account receivable controls are followed. Submit monthly financial and performance reports accurately and on time.

Maintenance & Facilities

Conduct regular property inspections to identify and address maintenance needs. Coordinate service requests and vendor work to ensure quality standards. Monitor maintenance costs and approve vendor invoices in compliance with budget.

Human Resources & Supervision

Supervise part-time and full-time staff, fostering a team-focused environment. Ensure all staff follow legislative and company policies, including Health & Safety. Provide leadership and delegate tasks appropriately to meet operational needs.

Health & Safety Compliance

Ensure compliance with the Occupational Health and Safety Act (OHSA). Provide access to and enforce the use of required PPE and training. Maintain up-to-date WHMIS documentation and safety data sheets. Promote a safe and hazard-aware working environment for all staff.

3. Qualifications

Education:

Post-secondary education in Business, Property Management, Hospitality, or a related field.

Experience:

Minimum 2 years in housing, leasing, or property administration, ideally in student or multi-residential housing.

Skills & Abilities:

Strong verbal and written communication skills. Excellent organizational and time management abilities. Leadership and staff supervision experience. Decision-making skills with the ability to manage multiple projects. Working knowledge of the Residential Tenancy Act (RTA) is required. Experience in lease negotiations and tenant documentation processes.

4. Performance Indicators

Performance will be evaluated based on:

Achievement of leasing and occupancy targets Leadership and team coordination Responsiveness and tenant satisfaction Financial stewardship and reporting accuracy Compliance with safety and operational standards

5. Working Conditions

Schedule:

40 hours/week (flexibility required during peak periods)

Environment:

Primarily indoor, with occasional outdoor duties

Level of Interruption:

High

Stress Level:

Moderate

Travel Requirements:

Minimal
Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Employee assistance program Extended health care Life insurance RRSP match Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday Weekends as needed
Application question(s):

Have you ever directly supervised other employees or team members?
? If yes, how many people and in what role?

Experience:

Property management: 1 year (required) Property leasing: 1 year (preferred)
Language:

Mandarin (preferred)
Work Location: In person

Expected start date: 2025-06-02