Job Description

JOB DESCRIPTION - HOUSE MANAGER

Coverdale Justice Society

Position:

House Manager - Caitlan's Place

Reports to:

Executive Director

Location:

Halifax

Hours of Work:

8-hour shifts Monday-Friday with on-call responsibilities

Term Position

: November 3rd, 2025 - November 16th, 2026

Salary

: $60,000

Coverdale Justice Society is a community-based organization dedicated to improving access to justice, promoting alternatives to traditional justice systems, and enhancing public safety and well-being, with a focus on primarily serving communities of criminalized women and gender-diverse individuals, including Indigenous and African Nova Scotian women, trans and queer people, and those affected by gender-based violence and poverty. Coverdale aims to support individuals impacted by historical and ongoing colonization, racism, sexism, homophobia, and other forms of marginalization and oppression. Our services include court-based, housing-based, and community-based supports. Rooted in core values such as empathy, justice, and courage, Coverdale strives to find innovative ways to make real and lasting change for women and gender-diverse people.

JOB OVERVIEW

This is a managerial position within a residential setting. Work includes responsibility for implementing and managing all programs, policies, and procedures and evaluating program delivery. The House Manager, in working with the Executive Director, will manage the development and implementation of residential policies and standards. The House Manager is responsible for the direction and supervision of administration and program staff in designing and delivering client responsive programs, services, and supports. The House Manager must have excellent leadership skills, and the ability to work and lead a team in a trauma environment. The House Manager will have strong financial management skills, and a demonstrated ability to work collaboratively, both internally and externally with other stakeholders and agencies.

Work involves the recruitment of program staff, as well as implementing the orientation of new staff and providing performance evaluations. Work involves managing staff in all aspects of program delivery while ensuring compliance with professional standards and adherence to quality standards of performance and duties. Work is performed with independent judgment and initiative within the scope of organization policies and program philosophy, with work reviewed through reports, conferences, and regular meetings with the Executive Director

KEY RESPONSIBILITIES

Strategy and Leadership:

Manage all aspects of the supportive housing program, providing administrative, management, and oversight. Provide supervision to all program staff regularly to guide client support (i.e., crisis intervention, assessments, and referrals). Ensure adherence to all relevant professional standards, including social work, residential, and accreditation standards. Mentorship to student placement

Administration:

Ensure accurate and up-to-date statistics are maintained and reviewed for all programs and services; analyze and interpret data as required. In consultation with the Executive Director and other agency personnel, prepare necessary mission and funding proposals.

Program Delivery and Review:

Implement programs and services in accordance with the program plan, which meets contractual obligations and client needs. Ensure staff awareness of, and adherence to, policies and procedures. Provide professional guidance and direct advice to program staff regarding case management and client services. Ensure all client documentation is complete, accurate, up to date, and in accordance with professional and accreditation standards. Ensure appropriate liaison with community/governmental agencies in accepting referrals, facilitating referrals, and advocating for clients.

Community Relations

Develop and maintain relationships with community partners, including other homeless-serving agencies, governmental departments, health-related agencies, corrections, etc. Represent Coverdale on various committees and working groups within the community/homeless/justice-serving sector as required.

Employee Relations

Supervise the work of all program staff within the House for the 24/7 staffing Recruit and implement orientation for all direct reports (program staff) Ensure appropriate training for program staff; prioritize training and professional development needs.

Financial

Prepares and manages budgets for assigned areas of responsibility. Has credit card expenditure authority.

Health and Safety

Participate in the Occupational Health and Safety Committee as a management representative. Implement appropriate safety and security procedures as necessary. Ensure that program staff are aware of and trained in emergency and safety procedures.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Education, Qualifications, and Certifications:

Bachelor's degree in social work or equivalent combination of education and experience

Experience and Skilled Knowledge Requirements:

Considerable experience in the field of social services Experience managing non-profit community-based organizations, preferably in the homeless-serving and/or justice-serving sector. Experience working with disadvantaged and vulnerable populations; knowledge of and sensitivity to race, gender, sexual orientation, and issues impacting diverse communities. Knowledge of and proven ability to link with community resources. Supplemented by training obtained through cumulative continuing professional education and/or certificate programs, specialized training required for the area of expertise, and demonstrated competence in arriving at professional judgments of a highly responsible nature.

Skills and Capabilities:

Excellent verbal and written communication skills Strong interpersonal, leadership, and organizational skills Strong computer skills, including a working knowledge of Microsoft Office and Microsoft Windows operating System
Job Type: Fixed term contract
Contract length: 12 months

Pay: Up to $60,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off
Work Location: In person