Job Description

Position Overview

The Hotel Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest satisfaction, efficient use of resources, and a motivated, well-trained team. This role is hands-on and highly visible -- the ideal candidate will lead by example, jumping in where needed, while maintaining a strategic focus on service quality, profitability, and operational excellence.

Key Responsibilities

Operational Management

Oversee all hotel operations, including front desk, housekeeping, food & beverage, guest services, and maintenance. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service quality. Monitor occupancy levels, room rates, and availability; work with sales and marketing teams to maximize revenue. Ensure compliance with all health, safety, and regulatory requirements, including fire safety, sanitation, and licensing laws. Maintain an active presence throughout the property to engage with guests and staff.

Guest Experience & Service Quality

Ensure guest satisfaction by proactively resolving complaints and service issues. Implement guest feedback systems and follow up on service improvements. Uphold brand standards in presentation, cleanliness, and service delivery. Coordinate VIP guest experiences, special requests, and events.

Financial & Revenue Management

Prepare, manage, and monitor hotel budgets, forecasts, and P&L statements. Track and analyze financial performance, controlling costs while maintaining quality. Collaborate with the sales team to develop seasonal promotions and packages. Ensure proper inventory control and cost management in all departments.

Staff Leadership & Development

Recruit, train, and mentor hotel staff to ensure service excellence. Conduct regular performance reviews and implement staff development plans. Manage scheduling to optimize staffing levels according to occupancy. Foster a positive workplace culture that promotes teamwork, accountability, and professional growth.

Property & Facilities Management

Oversee preventative maintenance schedules to keep facilities in peak condition. Coordinate with contractors and vendors for repairs, renovations, and upgrades. Ensure all equipment and amenities meet brand and guest expectations.

Qualifications & Skills

Education & Experience:

Diploma or degree in Hospitality Management, Business Administration, or related field (preferred). Minimum 2 years of progressive experience in hotel or resort management, including supervisory responsibilities. Proven track record of meeting financial targets and improving service standards.

Skills & Competencies:

Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proficient in hotel management software (PMS), Microsoft Office Suite, and POS systems. Financial acumen with budget management and revenue optimization experience. Ability to stay calm and make decisions in high-pressure situations. Strong problem-solving skills with a guest-first mindset.

Working Conditions

Flexible schedule required, including evenings, weekends, and holidays. Fast-paced environment with a high degree of guest interaction. Combination of office work and on-floor presence.

Perks & Benefits

Competitive salary range commensurate with experience, with additional performance-based bonuses tied to operational and financial results. Complimentary seasons pass, and discounts on resort activities and services. Staff discounts on food, beverage, and retail. Access to training, development, and career advancement opportunities. On-site parking. A work environment surrounded by stunning mountain scenery and outdoor adventures.

How to Apply

We'd love to hear from you. Please send cover letter and resume to hr@skimarble.com.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $50,000.00-$60,000.00 per year

Work Location: In person