Job Description

Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: No degree, certificate or diploma Experience: Experience an asset

Work setting

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Hospitality industry Hotel, motel, resort Relocation costs covered by employer

Tasks

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Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Multi-line switchboard

Transportation/travel information

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Public transportation is available

Personal suitability

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Client focus Reliability Team player

Screening questions

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Are you available for shift or on-call work? Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Support for persons with disabilities

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Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

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Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.) Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition

Support for youths

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Offers on-the-job training tailored to youth

Support for Indigenous people

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Offers mentorship, coaching and/or networking opportunities for Indigenous workers Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

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Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities