Job Description

Helpdesk Analyst

At the Civil Service Superannuation Board (CSSB), our pension plan members and their future are at the heart of everything we do. With $9.7 billion in assets and 54,000 members, we're kind of a big deal here in Manitoba! We're looking for exceptional employees who are willing to learn and make a positive difference

The Role:

As part of our Management Information Systems team, the Helpdesk Analyst position is a hands-on role that provides opportunities to support a broad range of tasks such as:

Provide first-level technical support via phone, email, or in person. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and other IT equipment. Support users with software applications, system access, and network connectivity. Escalate complex issues to higher-level support teams when necessary. Maintain accurate records of service requests and resolutions in the helpdesk system. Assist with system updates, patches, and routine maintenance tasks. Contribute to documentation of procedures, FAQs, and knowledge base articles. Monitor and verify system backup completion, escalating failures when necessary. Support IT projects and rollouts as required.

What you need:

Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years previous experience in a helpdesk or technical support role preferred. Excellent problem-solving skills and attention to detail. Basic understanding of networking. Excellent communication and interpersonal skills. Customer service-oriented with a problem-solving mindset.

Why CSSB?

We work in a true team environment where we respect and support each other. There is always something new to learn. We encourage employee development through experiences, projects, and formal and informal education. We challenge ourselves to look for better ways to serve our members. When something isn't working or could be improved, we explore how to fix it. We never say, "That's just the way we do things." If there's a better way, we find it.

We offer competitive salaries. We also offer comprehensive benefits to support your health, work/life balance, and overall wellness.

A defined benefit pension plan that provides lifetime guaranteed income in retirement Dental, vision, and drug coverage Health spending account Excellent vacation accrual giving you time to recharge Sick, compassionate, and family-related leave Wellness allowance and onsite fitness centre Employee assistance program Ongoing professional development
To learn more about the CSSB visit our site at

https://cssb.mb.ca/

Please submit your resume to: careers@cssb.mb.ca

Closing Date:

Applications must be received by Monday, October 6, 2025.

We will only contact candidates selected for further assessment.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym Paid time off Vision care Wellness program
Experience:

previous helpdesk or technical support: 3 years (required)
Location:

Winnipeg, MB R3C 3T1 (preferred)
Work Location: In person