Job Description

Field Tech Solutions

Location: [London, ON]

Job Type: Full-time | Permanent

Department: Information Technology

Reports To: Director, Information Technology

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About Field Tech Solutions

Field Tech Solutions is a trusted Canadian provider of innovative IT and telecommunications services, helping businesses stay connected, productive, and secure. Our mission is to deliver fast, reliable, and professional technical support that drives operational excellence for our clients across Canada and the U.S.

We're seeking a bilingual (French & English) IT Systems & Helpdesk Analyst to join our growing IT department. This hybrid role combines hands-on helpdesk support with systems and network administration, offering a dynamic opportunity to contribute across all layers of IT operations.

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Position Overview

The IT Systems & Helpdesk Analyst will be responsible for both front-line user support and the administration of IT systems and infrastructure. You will manage support tickets, resolve hardware/software issues, maintain servers and cloud environments, and participate in infrastructure projects to improve system performance and security.

This is an excellent opportunity for a well-rounded IT professional who enjoys troubleshooting, systems management, and collaborating in a fast-paced technical environment.

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Key Responsibilities

Helpdesk & User Support

Serve as the first point of contact for IT inquiries and incidents via phone, email, or ticketing system.

Troubleshoot and resolve desktop, software, and network-related issues efficiently.

Handle onboarding/offboarding including account creation, device setup, and access management.

Deploy, configure, and maintain desktops, laptops, printers, mobile devices, and telephony systems.

Conduct user training sessions and maintain accurate documentation of procedures and solutions.

Systems & Network Administration

Design, deploy, and maintain both on-premises and cloud infrastructure (IaaS, PaaS, SaaS).

Administer virtualization platforms (VMware, Hyper-V) and server environments.

Manage Microsoft 365, Azure, and Intune environments including device management and patching.

Oversee network infrastructure (Cisco, Meraki, HPE, Aruba) including switches, firewalls, and routing.

Support VoIP systems, backup/recovery solutions (Veeam), and security monitoring tools.

Implement cybersecurity practices including incident response, vulnerability scanning, and endpoint protection.

Maintain detailed documentation of configurations, change management, and IT procedures.

Provide third-level technical support and collaborate with vendors on escalated issues.

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Qualifications & Skills

Education: Diploma or Degree in Computer Science, Information Technology, or related field.

Experience: Minimum 3-5 years of progressive IT experience in helpdesk and/or systems administration.

Languages: Bilingualism in French and English is mandatory (both written and verbal).

Technical Skills

Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy.

Experience with Microsoft 365, Azure, and Entra administration.

Hands-on experience with networking (LAN/WAN, routing, switching, and firewalls).

Familiarity with Intune, Apple Business Manager, and remote support tools.

Virtualization (VMware, Hyper-V) and backup solutions (Veeam).

VoIP and telephony systems management.

Solid understanding of cybersecurity principles and tools.

Experience with ITSM or ticketing systems.

Soft Skills

Excellent problem-solving, communication, and documentation skills.

Strong organizational and multitasking abilities.

Ability to work independently or collaboratively in a fast-paced team environment.

Customer-focused approach with a professional demeanor.

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Working Conditions

Primarily office-based role with flexibility for remote and onsite support.

Occasional travel within Canada and the U.S. (up to 25%).

May require occasional evening or weekend work to support maintenance windows.

Must be able to lift and move IT equipment as required (e.g., servers, monitors, switches).

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Why Join Field Tech Solutions

Competitive compensation and benefits package.

Supportive, team-oriented environment with opportunities for growth.

Exposure to diverse technologies and infrastructure projects.

Ongoing training and professional development.

Be part of a growing Canadian company that values innovation and reliability.

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How to Apply

If you are a motivated, bilingual IT professional who thrives on solving problems and managing systems that keep businesses running smoothly, we'd love to hear from you.

Apply today to join the Field Tech Solutions team!

Job Types: Full-time, Part-time, Seasonal

Pay: $25.00-$32.00 per hour

Work Location: In person