Job Description

IT & Systems Support Analyst
Position Overview:
Our client, a well-established organization with a strong local presence, is seeking an IT & Systems Support Analyst to join their team. This is a diverse, hands-on role blending technical support, systems analysis, and database administration. You'll be the go-to resource for keeping technology running smoothly while optimizing systems and processes that drive the business forward.
If you enjoy solving problems, streamlining systems, and wearing multiple technical hats in a fast-paced environment this role is for you.
Key Responsibilities:
Systems Analysis & Process Optimization

• Analyze and document business processes to identify opportunities for improvement.
• Collaborate across departments to align enhancements with ERP system capabilities.
• Design and map workflows using tools like Visio or Lucidchart.
• Develop and maintain detailed technical documentation and process standards.
• Support ERP implementation efforts including data migration, testing, and user training.
• Generate reports and insights to support data-driven decision-making.

Database Administration

• Manage Microsoft SQL Server and Azure SQL databases, ensuring connectivity and performance.
• Design and maintain database structures, tables, views, and stored procedures.
• Optimize query performance and indexing for maximum efficiency.
• Oversee database security, backups, and recovery processes.
• Create ad-hoc reports and custom data views as needed.

IT Support & Infrastructure Maintenance

• Install, configure, and maintain hardware, software, and networking systems.
• Provide technical support for internal users, including troubleshooting and issue resolution.
• Manage user onboarding/offboarding, access controls, and system documentation.
• Support system upgrades, patches, and maintenance schedules.
• Collaborate with external vendors to ensure optimal system performance.
• Maintain and monitor servers and key systems, including ERP platforms.

Qualifications:

• 2+ years of experience in IT support or system maintenance.
• Strong proficiency with Microsoft SQL Server and Azure SQL .
• Solid understanding of ERP systems , integration, and workflow documentation.
• Experience with data modeling , query tuning, and performance optimization.
• Familiarity with database security , backup, and disaster recovery best practices.
• Excellent communication skills and ability to collaborate across teams.
• Bachelor's Degree in a related field (preferred).

Ideal Candidate:

• A practical, solution-oriented problem solver.
• Comfortable balancing day-to-day support with long-term system improvement.
• Organized and detail-focused, able to manage multiple projects simultaneously.
• Collaborative, professional, and customer-service driven.
• Thrives in an on-site, fast-paced work environment.

Rewards:

• Competitive base salary (commensurate with experience)
• Extended health and dental benefits
• Disability and life insurance
• On-site parking
• Career development opportunities in a stable, growth-oriented organization

Job Type: Full-time (On-site - Winnipeg, MB)
Schedule: Monday to Friday, 8-hour shift
To Apply:
Please complete our confidential online registration at to be considered for this opportunity, or send your resume (in Word format) directly to Mike Richardson, IT Consultant , at , quoting IT & Systems Support Analyst in the subject line.
To view other opportunities currently available, visit our .
We thank all applicants in advance; however, only those best meeting our client's requirements will be contacted. All other resumes will be kept on file for future consideration.

Skills Required