Job Description

JOB INFORMATION
Requisition ID: 9139
Number of Vacancies: 1
Department: Special Constable Service (20000028) - Head & Staff - Special Constable Service (30000520)
Salary Information: $143,561.60 - $179,361.00
Pay Scale Group: 13SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: February 23, 2024
Last Day to Apply: March 8, 2024
Reports to: Executive Director

The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

Career Opportunity

Reporting to the Executive Director in the Strategy and Customer Experience Group, this position is directly accountable for the safety and security of the TTC by planning, directing and coordinating activities for Special Constables Service and the Protective Services Unit operations to ensure the protection of TTC assets, vehicles, facilities, employees, and customers from crime and security related loss, and by maintaining a safe and secure climate both within and outside the TTC. The incumbent provides leadership in developing, implementing and monitoring programs aimed at ensuring the Special Constable Service is in compliance with TTC\'s policies concerning Diversity and Inclusion and Anti-Black Racism. Since Special Constables are important TTC brand ambassadors; the incumbent must develop, deliver and monitor specific training to ensure Special Constables meet the dual objective of ensuring the safety and security of the TTC system and performing as brand ambassadors.

This position also develops and manages relationships with other enforcement agencies to ensure best practices are shared and understood, to ensure timely sharing of sensitive security and/or intelligence related information and must attend major security or emergency incident sites to assume security command including the department\'s command post to ensure the department effectively fulfills its emergency and security responsibilities. The incumbent will also assist with developing and implementing revenue protection strategies and procedures.

What You Will Do

• Create and maintain an early warning system regarding customer complaints, and initiates corrective measures up to and including discipline as appropriate with the findings.
• Develop, update and implement various training programs/standards, policies, procedures, manuals, business plans and performance measures related to the areas of responsibility.
• Manage training programs for Special Constable Service department, as well as coordinating and delivering training for the Revenue Protection department
• Manage staff within Special Constable Service, System Security, Protective Services sections and court administration.
• Ensures provision of effective transit enforcement, safety and security services to protect TTC assets, employees, facilities, vehicles and customers; has direct accountability for the safety and security of employees and customers.
• Establish effective and efficient operations by strategically planning, directing and coordinating departmental initiatives and work performance
• Provide effective communication regarding TTC security initiatives, programs, strategies and requirements.
• Develop support activities to ensure efficient and effective operations.
• Plan, direct, coordinate and oversee the work of staff to ensure the efficient delivery of section services.
• Attending various courts, hearings and tribunals to give evidence
• Developing an effective organizational structure
• Ensuring the development of detailed strategic annual goals, objects and performance measures for the department that is consistent with the overall TTC direction
• Identifying, justifying and addressing the department\'s vehicle, equipment, and uniform requirements
• Ensuring effective quality assurance and internal audit process for the department
• Directing and overseeing the development of the department\'s annual capital and operating budgets
• Monitoring and adjusting business activities within budget allocations and in the best interest of the TTC
• Preparing various memoranda, presentations, letters, reports, etc. as required
• Liaising with other management/supervisory personnel throughout the TTC to ensure the proper coordination of joint projects/activities
• Liaising external agencies, providing guidance, information and expertise in the field of transit enforcement and security functions, preparing and delivering presentations to internal and external stakeholders, and coordinating or participating in joint projects, activities or exercises
• Performs related duties as assigned.
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC\'s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC\'s policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.

What Qualifications Do You Bring?

• A post-secondary school education in a related discipline, or the equivalent, combined with progressively responsible work experience is required.
• Previous senior management experience in a policy or security environment an asset
• Comprehensive knowledge of law enforcement and security management practices including security investigation principles, methods and techniques
• Comprehensive knowledge of the Criminal Code and other applicable government legislation related to the work
• Well-developed understanding of a risk based approach to safety and security on a large transit system and how to implement appropriate controls to manage that risk
• Ability to act as a key advisor to the TTC executive on security, intelligence, safety and enforcement matters
• Sound judgement highly developed organizational, administrative and interpersonal skills
• Demonstrated analytical and problem solving skills, verbal communication and report writing skills
• Ability to exercise tact and diplomacy when dealing with issues of a sensitive nature
• Highly developed leadership and motivational skills to plan, direct, and supervise staff and union employees
• Comprehensive knowledge of computers and computerized applications and systems related to the work
• Possession of a valid, non-probationary, Province of Ontario class \xe2\x80\x9cG\xe2\x80\x9d driver\'s license and the ability to use your personal vehicle with appropriate insurance coverage or operate a TTC vehicle for work assignments
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What We Offer

• A defined pension plan
• A comprehensive benefits package that covers health, dental, vision and more
• Support for professional development opportunities through a broad range of learning programs that include in-person and online training, and leadership development
• A flexible, hybrid work environment
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC\'s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process. The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC\'s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission