Job Description

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge to join our team at a 12-storey, 126-unit residential building in White Rock, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

Key duties & responsibilities:

Resident Service:

Assist residents with various needs, such as package handling, key management, and information inquiries.

Security Oversight:

Monitor and control access to the property, ensuring the safety and well-being of residents.

Vendor Coordination:

Facilitate communication with service providers and contractors for maintenance or repairs within the property.

Event Planning:

Organize and coordinate community events or gatherings to foster a sense of community among residents.

Administrative Support:

Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

Emergency Response:

Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.

Building Maintenance:

Report and coordinate minor maintenance issues and liaise with property management for resolution.

Information Resource:

Act as a knowledge resource for residents regarding local services, amenities, and community policies.

Communication Liaison:

Facilitate effective communication between residents, property management, and other relevant parties.

Team Leadership:

Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

Requirements:

Flexibility, availability, and the ability to address requests promptly. Proven experience in hospitality, customer service, or related fields. Experience in a leadership role or managing concierge teams is preferred. Ability to multitask and handle high-pressure situations. Strong problem-solving and organizational skills. Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type:

Full-time, Monday - Friday

Starting Date:

ASAP

Shift Timings:

7-hour shift Monday - Friday, 7:00 AM - 2:00 PM

Salary:

$23.00 per hour

Experience:

Concierge / Head Concierge:

3-5 years (preferred)

Location:

White Rock, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker roles or leadership positions, creating a fulfilling and rewarding career.

Please apply with your resume -- we'd love to hear from you!