Job Description

HEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGS

The Concierge Manager will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, developer staff.

Team Lead Scope:

The Concierge Manager must be experienced and comfortable in supervisory functions. This includes: training and developing existing and new staff, assessing and correcting performance, and modelling and building on the Company's standards for high quality and expedient service delivery to all parties. Budgeting, scheduling and time-keeping skills are needed to effectively oversee a team.

Duties:

Addressing and resolving complaints and/or issues escalated by concierge team

Effectively responding to property manager's requests

Supervising, training and developing the concierge team on site

Scheduling to ensure site(s)' operating needs are consistently met

Working with Management to develop and update operating procedures and practices

Working with Human Resources to ensure staff requests and needs are communicated and met

Candidates' Attributes:

Minimum two (2) years' experience as Head Concierge in fast-paced, strata setting

Superb ability to listen and proactively address issues

Great at multi-tasking, handling multiple and shifting demands and timelines

Adept at handling challenging situations and diffusing conflict

Excellent communication skills, including professional writing

Ability to work flexible hours to respond to business needs

Hospitality training/hospitality industry experience

High proficiency with MS Word, Excel, Outlook

Work Environment:

Full-time Monday-Friday, 40 hours/week. Must work Statutory Holidays.

Schedule : Mon to Fri - 7am to 3pm

Fast-paced environment

Physical capacity for regular walking and monitoring premises

Will supervise 3-4 team members