Job Description

iGuard360 is a trusted name in professional security services, dedicated to providing exceptional client care, safety, and concierge excellence in residential and commercial settings. We're currently seeking a confident and experienced

Head Supervisor - Front Desk Concierge to lead and support our front desk team at a high-end condominium located in Oakville, ON.

As the

Front Desk Concierge Head Supervisor, you will be responsible for overseeing concierge operations, ensuring consistent service delivery, supporting site staff, and maintaining a professional and welcoming atmosphere for residents, guests, and management. You will act as the main point of contact for both our site team and client representatives.

Key Responsibilities:

Supervise and support front desk concierge staff across multiple shifts Act as a liaison between the property management and security team Train new concierge staff and ensure proper onboarding procedures Conduct regular site inspections and performance evaluations Handle incident reports, resident concerns, and emergency response coordination Maintain clear and professional communication with team members and site contacts Prepare and submit daily reports and incident reports to the property management

Qualifications:

Minimum 3 years

of

front desk concierge or customer service experience

Minimum 3 year

in a

supervisory or leadership role

(security or hospitality preferred)

Valid Ontario Security Guard License

First Aid & CPR/AED Level C certificate

Strong communication and leadership skills

Experience working in luxury residential or condo settings is an asset

Professional appearance, reliability, and attention to detail

Ability to handle high-pressure situations with poise and professionalism

Must be available for evening/weekend coverage as required

What We Offer:

Competitive hourly wage Leadership growth opportunities within the company Supportive management team and positive work culture Ongoing training and development Uniform provided

Schedule:

Full-time, flexible availability required May include evenings, weekends, and holidays as needed
Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Application question(s):

Have you ever managed a fire alarm activation in a condominium? If so, please describe the steps you would take in this situation Do you have experience using Condo Communities, BuildlingLink or Condo Control Central? If so, please specify which software. Are you willing and able to travel into Oakville, ON? Have you previously worked in a condominium or residential building as a concierge or supervisor? How comfortable are you handling resident complaints or resolving on-site incidents professionally? Please briefly describe your previous experience supervising a team in a customer service or security-related role. Why do you believe you're a strong fit for the Head Concierge Supervisor role at iGuard360? What is your availability? (Full-time flexible, Weekdays, Evenings, Weekends, Overnights, Holidays)
Experience:

Front Desk Concierge or Customer Service: 3 years (required) Head Supervisor: 3 years (required)
Licence/Certification:

Security Guard Licence (required) CPR Certification (required)
Work Location: In person