Job Description

Title:

Guest Engagement & Marketing Coordinator

Reports to:

Guest Engagement Manager & Marketing Lead

Property:

Sundial Hotel / Carleton Lodge

SUMMARY OF POSITION:

The Guest Engagement & Marketing Coordinator is responsible for supporting the hotel's guest experience and marketing efforts to maximize revenue and promote the hotel's brand. This position includes a variety of guest services, administrative, creative, and sales duties designed to drive guest engagement, increase bookings, and elevate the hotel's visibility in the market.


The Guest Engagement & Marketing Coordinator reports to the Guest Engagement Manager & Marketing Lead and support the Marketing Agency to maximize revenue and promote the hotel's brand. The position has a flexible schedule and is 32 hours a week.

DUTIES & RESPONSIBILITIES:

Marketing Support:

Support the Guest Engagement Manager & Marketing Lead and the Marketing Agency to execute marketing campaigns, both digital and traditional. Assist the Marketing Agency in creating content for the hotel's website, social media, and email marketing. Support Marketing Agency with messaging and content for paid ads. Responsible for Monthly newsletter for guests and owners.

Guest Experience Support:

Assist in responding to guest inquiries, both via email and phone, with professionalism and timely follow-ups. Help maintain positive relationships with existing clients and partners to encourage repeat business. Support the Guest Services team in answering calls, making reservations and any other duties during busy period.

Event Support:

Assist the Guest Engagement Manager & Marketing Lead in organizing hotel events, promotions, and special packages. Responsible for coordinate with other departments to ensure event success (e.g. housekeeping). Responsible for all Lobby activations. Ordering, set up and schedule. Responsible for managing the promotion of all holiday and local events at the hotel. Responsible for engaging and attending community events, meetings and working with local community partners.

JOB SKILL REQUIREMENTS

Previous experience and proficient in paid marketing, email marketing, website management and social media management beneficial. Previous guest services and/or hotel experience an asset Excellent guest services skills an asset Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required. Ability to multi-task and prioritize your own workload. Is very organized and is detail oriented. Has good communications skills. Able to work well in a team environment and independently Proficient with a variety of computer programs including Word, Excel, Outlook and marketing platforms

BENEFITS:

Shared Staff Housing available. Seasonal bonuses Free staff parking in the village WB Spirit Pass Extended Benefits after 6-months * Staff activities throughout the year