McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \xe2\x80\x93 we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\xe2\x80\x99s health today, we want to hear from you.

Description d\xe2\x80\x99emploi

Sous la responsabilit\xc3\xa9 du Directeur - Syst\xc3\xa8mes Qualit\xc3\xa9 Corporatifs, marques priv\xc3\xa9es & 3PL - le responsable principal(e) de la formation et du d\xc3\xa9veloppement sera charg\xc3\xa9 de la cr\xc3\xa9ation et de la mise en \xc5\x93uvre d\'une plateforme de formation et de programmes pour les employ\xc3\xa9s soumis \xc3\xa0 la r\xc3\xa9glementation (GxP). Le responsable principale) de la formation et du d\xc3\xa9veloppement est un r\xc3\xb4le cl\xc3\xa9 au sein des services partag\xc3\xa9s de la qualit\xc3\xa9 d\'entreprise et est le principal point de contact pour toutes les unit\xc3\xa9s commerciales en mati\xc3\xa8re de formation. Le responsable principal(e) travaillera avec divers intervenants au sein des unit\xc3\xa9s commerciales, identifiera les besoins, \xc3\xa9laborera et dispensera une formation appropri\xc3\xa9e pour assurer la conformit\xc3\xa9 aux exigences r\xc3\xa9glementaires (GxP) et au syst\xc3\xa8me de gestion de la qualit\xc3\xa9 (QMS) de McKesson, en accord avec les objectifs commerciaux.

Section A \xe2\x80\x93 Responsabilit\xc3\xa9s sp\xc3\xa9cifiques

• Responsable du programme de formation et de d\xc3\xa9veloppement li\xc3\xa9 aux activit\xc3\xa9s GxP
• Mise en \xc5\x93uvre et gestion de la strat\xc3\xa9gie de formation
• Veiller \xc3\xa0 ce que le programme de formation interne de McKesson soit conforme aux exigences r\xc3\xa9glementaires externes
• Collaborer avec les d\xc3\xa9partements des services partag\xc3\xa9s de la Qualit\xc3\xa9 Corporative afin d\xe2\x80\x99int\xc3\xa9grer au mieux le LMS (Learning Management system) au QMS (Quality Management System)
• Veiller \xc3\xa0 ce que toutes les unit\xc3\xa9s commerciales respectent le programme de formation, les proc\xc3\xa9dures op\xc3\xa9rationnelles standard ainsi que les mod\xc3\xa8les et la structure de formation
• G\xc3\xa9rer toutes les demandes de formation et les mises \xc3\xa0 jour, y compris tous les horaires et affectations li\xc3\xa9s \xc3\xa0 l\'int\xc3\xa9gration des nouveaux employ\xc3\xa9s et \xc3\xa0 la formation Corporative Qualit\xc3\xa9.
• Superviser et collaborer avec d\'autres d\xc3\xa9partements que la qualit\xc3\xa9 pour la mise en \xc5\x93uvre de nouvelles formations
• Soutenir les responsables dans le d\xc3\xa9veloppement des membres de l\'\xc3\xa9quipe gr\xc3\xa2ce \xc3\xa0 des parcours de carri\xc3\xa8re
• Concevoir et dispenser des cours en ligne, des ateliers et d\'autres m\xc3\xa9thodes de formation
• Dispenser du mat\xc3\xa9riel de formation li\xc3\xa9 \xc3\xa0 la qualit\xc3\xa9 d\'entreprise / GxP
• Mettre en \xc5\x93uvre diverses m\xc3\xa9thodes d\'apprentissage dans toute l\'entreprise (coaching, observation de postes, formation en ligne) en utilisant les outils appropri\xc3\xa9s d\'apprentissage et de d\xc3\xa9veloppement
• \xc3\x89valuer les comp\xc3\xa9tences en d\xc3\xa9veloppement individuel et organisationnel
• Superviser la mise en \xc5\x93uvre d\'un programme de formation ax\xc3\xa9 sur les comp\xc3\xa9tences dans les centres de distribution. Coordonner et animer des sessions de formation pilotes avant un d\xc3\xa9ploiement plus large \xc3\xa0 tous les employ\xc3\xa9s concern\xc3\xa9s
• Examiner et coordonner la r\xc3\xa9vision des plans de formation et du mat\xc3\xa9riel de formation actuels
• \xc3\x89valuer le succ\xc3\xa8s et l\'efficacit\xc3\xa9 des plans de d\xc3\xa9veloppement et du programme de formation
• Superviser la disponibilit\xc3\xa9 du mat\xc3\xa9riel de formation pour l\'int\xc3\xa9gration des nouveaux employ\xc3\xa9s (s\'assurer qu\'il est \xc3\xa0 jour, disponible dans le meilleur format, attribu\xc3\xa9 au bon personnel, etc.)
• Diriger des projets de formation internes
• Recruter et superviser des sp\xc3\xa9cialistes de la formation et du d\xc3\xa9veloppement
• Encadrer et conseiller les formateurs identifi\xc3\xa9s
• Animer les r\xc3\xa9unions d\'\xc3\xa9quipe lorsque n\xc3\xa9cessaire
• \xc3\x89laborer et rapporter des indicateurs de performance pertinents en mati\xc3\xa8re de formation tels que des Indicateurs de performances cl\xc3\xa9s (KPI) et Indicateurs cl\xc3\xa9s de conformit\xc3\xa9 (KCI)
• Assurer l\'int\xc3\xa9gration des formateurs, le cas \xc3\xa9ch\xc3\xa9ant
• Mettre en place un syst\xc3\xa8me de surveillance permettant de mesurer r\xc3\xa9guli\xc3\xa8rement les indicateurs de performance cl\xc3\xa9s (KPI) et les indicateurs cl\xc3\xa9s de conformit\xc3\xa9 (KCIs)
• Pr\xc3\xa9senter les r\xc3\xa9sultats des mesures mises en \xc5\x93uvre / de la formation \xc3\xa0 la direction
• Recommander, identifier et soutenir la mise en \xc5\x93uvre d\'une nouvelle plateforme de gestion de l\'apprentissage, le cas \xc3\xa9ch\xc3\xa9ant
• Maintenir et am\xc3\xa9liorer les matrices de formation des employ\xc3\xa9s des unit\xc3\xa9s commerciales.

Section B \xe2\x80\x93 Responsabilit\xc3\xa9s g\xc3\xa9n\xc3\xa9rales

• Veiller \xc3\xa0 la conformit\xc3\xa9 de la formation aux bonnes pratiques de fabrication (GMP) dans l\'ensemble de l\'entreprise
• Interagir quotidiennement avec des groupes de pairs fonctionnels et diriger les responsables pour assurer l\'ach\xc3\xa8vement des activit\xc3\xa9s. L\'interaction implique g\xc3\xa9n\xc3\xa9ralement l\'\xc3\xa9change ou la pr\xc3\xa9sentation d\'informations factuelles
• Superviser les membres de l\'\xc3\xa9quipe qui effectuent une t\xc3\xa2che unique ou plusieurs t\xc3\xa2ches \xc3\xa9troitement li\xc3\xa9es. Interagir avec d\'autres superviseurs et/ou d\'autres domaines fonctionnels pour accomplir les t\xc3\xa2ches assign\xc3\xa9es
• Participer, lorsque n\xc3\xa9cessaire, \xc3\xa0 la cr\xc3\xa9ation et \xc3\xa0 la r\xc3\xa9vision des proc\xc3\xa9dures op\xc3\xa9rationnelles standard (SOP) et des instructions de travail (WI)
• Diriger et soutenir des projets sp\xc3\xa9ciaux et des missions selon les besoins.
• Rester \xc3\xa0 jour sur les changements l\xc3\xa9gislatifs, r\xc3\xa9glementaires et techniques
• Coacher les formateurs lors de la prestation des sessions d\'int\xc3\xa9gration selon les besoins
• Respecter toutes les politiques de l\'entreprise, les PON et les IT pertinents
• Participer \xc3\xa0 des pr\xc3\xa9sentations (audits, pr\xc3\xa9sentations de comp\xc3\xa9tences, etc.), si n\xc3\xa9cessaire.

Section C \xe2\x80\x93 Exigences du poste

\xc3\x89ducation:

• BSc/BA en administration des affaires, psychologie ou dans un domaine connexe et/ou baccalaur\xc3\xa9at en sciences en chimie, biologie ou dans un domaine connexe
• Certification professionnelle en formation et apprentissage est un plus
• Certificat en gestion de projet est un plus

Comp\xc3\xa9tences techniques:

• Plus de 9 ans d\'exp\xc3\xa9rience professionnelle dans l\'industrie pharmaceutique ou des domaines connexes dans le domaine de la formation et du d\xc3\xa9veloppement / d\xc3\xa9partement de formation.
• Exp\xc3\xa9rience pertinente en leadership et en gestion d\'\xc3\xa9quipe (plus d\'1 an d\'exp\xc3\xa9rience)
• Exp\xc3\xa9rience av\xc3\xa9r\xc3\xa9e en tant que responsable de la formation et du d\xc3\xa9veloppement, responsable de la formation ou r\xc3\xb4le similaire.
• Parfaitement bilingue (anglais et fran\xc3\xa7ais, \xc3\xa0 l\'oral et \xc3\xa0 l\'\xc3\xa9crit)
• Le/la titulaire de ce poste aura \xc3\xa0 soutenir de fa\xc3\xa7on quotidienne des clients internes et/ou externes \xc3\xa0 l\xe2\x80\x99ext\xc3\xa9rieur du Qu\xc3\xa9bec et/ou aux \xc3\x89tats-Unis. Par cons\xc3\xa9quent, ce poste requiert une ma\xc3\xaetrise de l\xe2\x80\x99anglais \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit et \xc3\xa0 l\xe2\x80\x99oral. Veuillez noter que le nombre de postes dont les t\xc3\xa2ches requi\xc3\xa8rent une connaissance de la langue anglaise a \xc3\xa9t\xc3\xa9 restreint dans la mesure du possible.
• Connaissance actuelle des m\xc3\xa9thodes efficaces d\'apprentissage et de d\xc3\xa9veloppement
• Excellentes comp\xc3\xa9tences en communication \xc3\xa9crite et verbale et solides comp\xc3\xa9tences en gestion des cas
• Connaissance approfondie des outils de formation et de d\xc3\xa9veloppement divers
• Gestion de la documentation, syst\xc3\xa8mes de qualit\xc3\xa9
• Formation en pharmacie, pharmacologie ou exp\xc3\xa9rience professionnelle dans le domaine des soins de sant\xc3\xa9.

Comp\xc3\xa9tences en gestion:

• Excellentes comp\xc3\xa9tences en organisation et en gestion du temps, avec la capacit\xc3\xa9 de g\xc3\xa9rer plusieurs projets simultan\xc3\xa9ment
• M\xc3\xa9ticuleux et soucieux du d\xc3\xa9tail
• Fortes comp\xc3\xa9tences analytiques, excellentes comp\xc3\xa9tences en communication interpersonnelle, \xc3\xa9crite et orale
• Proactif et joueur d\'\xc3\xa9quipe solide
• Capacit\xc3\xa9 \xc3\xa0 travailler de mani\xc3\xa8re ind\xc3\xa9pendante et \xc3\xa0 prendre des d\xc3\xa9cisions en se basant sur le jugement et l\'int\xc3\xa9grit\xc3\xa9
• Capacit\xc3\xa9 \xc3\xa0 travailler sous pression.

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Job Summary

Reporting to the Director of Corporate Quality Systems and Private Label, the Senior Manager of Training and Development, will be responsible for the creation and implementation of a training platform and programs for employees under GXP regulations. The Senior Manager, Training & Development is a key role within Corporate Quality Shared Services and is the main point of contact for all Business units for training purposes. The Senior Manager will be working with various stakeholders within the business units, identifying needs, developing, and delivering appropriate training to ensure compliance with regulatory requirements (GxP) and the McKesson Quality Management System (QMS) practical aspects aligned with the business objectives.

Section A \xe2\x80\x93 Specific Responsibilities

• Process owner of the Training and Development program related to GxP\xe2\x80\x99s activities
• Driving implementation and management of Training Strategy
• Ensure compliance of McKesson\xe2\x80\x99s internal training program is aligned with external regulatory requirements
• Collaborate with the Corporate Quality Shared Service departments to best integrate the LMS program with the QMS
• Ensure all Business units adhere to the training program, SOPs along with the templates and structure of training
• Manage all training requests and updates including all schedules & assignments related to New Hire Onboarding & Corporate Quality Training
• Supervise and collaborate with other departments than Quality the implementation of new training
• Support managers in developing team members through career paths
• Design and deliver e-learning courses, workshops, and other training methods
• Deliver training material related to Corporate Quality / GxP
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training) using appropriate learning and development tools
• Evaluate individual and organizational development skills
• Oversee the implementation of a Distribution Center competency-based training program. Coordinate and run pilot training sessions prior to a wider roll out to all impacted employees
• Review and coordinate revision of current training plans and training material
• Assess the success and effectiveness of development plans and training program
• Oversee availability of new hire onboarding training materials (ensure they\xe2\x80\x99re up to date, available in the best format, assigned to the right staff, etc.)
• Lead key internal Training projects
• Hire and oversee training and L&D Specialists
• Coaching & mentoring identified Trainers
• Lead team meetings when required
• Develop and report relevant training performance metrics such as KPIs & KCIs
• Lead onboarding of Trainers, when applicable
• Build/Implement monitoring system that allows measurement of the KPIs/KCIs on a regular basis
• Present the outcome of the implemented measures / training to management
• Recommend, identify, and support in the implementation of a new Learning Management platform, when applicable
• Maintain and improve Business units employee training matrixes.

Section B \xe2\x80\x93 General Responsibilities

• Ensure GMP training compliance across the business
• Interacts daily with functional peer groups and directs manager to ensure completion of activities. Interaction normally involves exchange or presentation of factual information
• Supervises team members who perform either a single task, or multiple but closely related tasks. Interacts with other supervisors and/or other functional areas to complete assigned tasks
• Participate when required, in the creation and revision of Standard Operating Procedures (SOPs) and Working Instructions (WIs)
• Lead and support special projects and assignments as needed.
• Remain current on legislative, regulatory, and technical changes
• Coach trainers with the delivery of onboarding sessions as required
• Follow all relevant company policies, SOPs and WIs
• Participate in presentations (audits, capability presentations etc.), if required
• Always keep the work area safe, organized, and clean.

Section C \xe2\x80\x93 Position Key Requirements Education:

• BSc/BA in Business, Psychology or a related field and/or Bachelor of Sciences in Chemistry, Biology or in a related field
• Training, Learning Professional certification is a plus
• Project Management is a plus.

Technical and Soft Skills:

• 9+ years of work experience in the pharmaceutical industry or related fields in learning & development / training department.
• Relevant experience in Leadership and managing a team (1+ year of experience)
• Proven experience as an L&D Manager, Training Manager or similar role
• Perfectly bilingual (spoken/written English and French)
• The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
• Current knowledge of effective learning and development methods
• Superior written and verbal communication and strong case management skills
• Expert knowledge of diverse learning & development training tools
• Documentation management, Quality systems
• Pharmaceutical or pharmacological background, or health care professional background
• Knowledge of Health Canada\'s GMP Regulations including those applied to wholesalers and distributors/importers. will be an asset
• Experience of electronic Quality Management System / Learning Management Systems (LMS) in an established QA function within pharmaceutical/healthcare industries
• Excellent computer skills including strength of Microsoft Office Suite: Outlook, Word, Excel and Power Point
• Demonstrated ability to grasp business content quickly
• Experience with the development and reporting of performance metrics
• Experience in Project Management.

Management skills:

• Excellent organizational and time management skills with the ability to manage several projects at once
• Meticulous and detail oriented
• Strong analytical skills, excellent interpersonal and written & oral communication skills
• Proactive and strong team player
• Ability to work independently and make decisions based on judgment and integrity
• Works well under pressure.
• #LI-JT2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $90,600 - $151,000 McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson\xe2\x80\x99s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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