Job Description

Posted
14-Apr-2023

Service line
GWS Segment

Role type
Full-time




Areas of Interest
Facilities Management




Location(s)
Montreal - Quebec - Canada





English will follow
SOMMAIRE DU POSTE Ce poste a pour but la gestion de multiples fonctions li\xc3\xa9es \xc3\xa0 l\xe2\x80\x99exploitation et \xc3\xa0 l\xe2\x80\x99entretien d\xe2\x80\x99un b\xc3\xa2timent, d\xe2\x80\x99un campus ou d\xe2\x80\x99un portefeuille d\xe2\x80\x99immeubles.
PRINCIPALES RESPONSABILIT\xc3\x89S \xc3\x89tablir et maintenir une relation positive avec les clients. Participer \xc3\xa0 des rencontres avec les clients. Coordonner, superviser et/ou g\xc3\xa9rer les t\xc3\xa2ches de r\xc3\xa9paration ou d\xe2\x80\x99entretien effectu\xc3\xa9es par les techniciens, les fournisseurs et les entrepreneurs pour l\xe2\x80\x99entretien de l\xe2\x80\x99immeuble, l\xe2\x80\x99am\xc3\xa9nagement paysager et les travaux m\xc3\xa9nagers. R\xc3\xa9viser les bons de travail afin de s\xe2\x80\x99assurer que les t\xc3\xa2ches sont termin\xc3\xa9es. Responsable de l\xe2\x80\x99inspection des installations et l\xe2\x80\x99\xc3\xa9tablissement de rapports. Coordonner et g\xc3\xa9rer les activit\xc3\xa9s de d\xc3\xa9m\xc3\xa9nagement, d\xe2\x80\x99ajouts et de modifications. Obtenir et v\xc3\xa9rifier les devis pour l\xe2\x80\x99approvisionnement de pi\xc3\xa8ces d\xc3\xa9tach\xc3\xa9es, de services et de main-d\xe2\x80\x99\xc5\x93uvre pour les projets. G\xc3\xa9rer les projets d\xe2\x80\x99immobilisations. Pr\xc3\xa9parer les projets d\xe2\x80\x99immobilisations ainsi que les budgets d\xe2\x80\x99exploitation et les rapports d\xe2\x80\x99\xc3\xa9cart. G\xc3\xa9rer les relations avec les fournisseurs et former ces derniers quant aux proc\xc3\xa9dures de facturation et de bons de travail. Responsable du processus de facturation et de l\xe2\x80\x99exactitude de l\xe2\x80\x99entr\xc3\xa9e de code li\xc3\xa9 aux services non producteurs. Utiliser un ordinateur ou un assistant num\xc3\xa9rique personnel pour le syst\xc3\xa8me de bons de travail, les courriels, le Libre-service employ\xc3\xa9 et les formations. Offrir des formations sur le processus et les proc\xc3\xa9dures. Effectuer des analyses financi\xc3\xa8res et d\xe2\x80\x99affaires, incluant la pr\xc3\xa9paration de rapports. Coordonner, superviser et/ou g\xc3\xa9rer les t\xc3\xa2ches de r\xc3\xa9paration ou d\xe2\x80\x99entretien effectu\xc3\xa9es par les techniciens, les fournisseurs et les entrepreneurs pour l\xe2\x80\x99entretien de l\xe2\x80\x99immeuble, l\xe2\x80\x99am\xc3\xa9nagement paysager et les travaux m\xc3\xa9nagers. La personne retenue pour le poste pourrait devoir accomplir d\xe2\x80\x99autres t\xc3\xa2ches selon les besoins.
RESPONSABILIT\xc3\x89S DE SUPERVISION Superviser formellement les employ\xc3\xa9s individuels ayant un seul secteur fonctionnel ou d\xe2\x80\x99op\xc3\xa9rations. Fournir ses recommandations quant au recrutement, \xc3\xa0 la s\xc3\xa9lection, la promotion, l\xe2\x80\x99avancement, les mesures correctives et le renvoi du personnel. Planifier et maintenir un niveau appropri\xc3\xa9 de dotation en personnel et l\xe2\x80\x99utilisation de la main-d\xe2\x80\x99\xc5\x93uvre, incluant les heures suppl\xc3\xa9mentaires. Pr\xc3\xa9parer et produire des \xc3\xa9valuations de rendement pour le personnel. Former et offrir le mentorat aux membres de l\xe2\x80\x99\xc3\xa9quipe afin de perfectionner leurs comp\xc3\xa9tences. D\xc3\xa9montrer un comportement exemplaire qui respecte les valeurs de l\xe2\x80\x99entreprise.
JOB SUMMARY
The purpose of this position is to manage multiple functions of building operations and maintenance for a facility, campus or portfolio of buildings.
ESSENTIAL DUTIES AND RESPONSIBILITIES Develops and maintains positive relationships with clients. Attends client meetings. Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed. Responsible for facilities inspections and reports. Coordinates and manages moves, adds and change activities. Obtains and reviews price quotes for the procurement of parts, services, and labor for projects. Manages capital projects. Prepares capital project and operating budget and variance reports. Manages vendor relationships and trains vendors on work order and billing procedures. Responsible for invoice processing and accuracy of cost center coding. Uses pc and/or PDA for work order system, email, ESS and training. Provides process and procedure training. Conducts financial/business analysis including preparation of reports. Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company\'s values.







FORMATION ET EXP\xc3\x89RIENCE
Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires ou dipl\xc3\xb4me de formation g\xc3\xa9n\xc3\xa9rale requis. 4 ans minimum d\xe2\x80\x99exp\xc3\xa9rience et/ou de formation li\xc3\xa9e avec l\xe2\x80\x99emploi. Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes professionnelles, coll\xc3\xa9giales ou universitaires sp\xc3\xa9cialis\xc3\xa9 dans le secteur des affaires, technique ou de la gestion, un atout. Exp\xc3\xa9rience en supervision pr\xc3\xa9f\xc3\xa9rable.
CERTIFICATS ET/OU PERMIS
Certification en gestion des installations, souhait\xc3\xa9e. Le permis de conduire peut \xc3\xaatre requis.
COMP\xc3\x89TENCES EN COMMUNICATION
Comp\xc3\xa9tences excellentes en communication \xc3\xa9crite et verbale. Comp\xc3\xa9tences organisationnelle et analytique avanc\xc3\xa9es. Capacit\xc3\xa9 \xc3\xa0 offrir un service courtois, fiable, rapide et efficace aux clients. Habilet\xc3\xa9 \xc3\xa0 pr\xc3\xa9senter efficacement de l\xe2\x80\x99information. Capacit\xc3\xa9 \xc3\xa0 traiter de fa\xc3\xa7on efficace des questions d\xc3\xa9licates.
CONNAISSANCES FINANCI\xc3\x88RES
Connaissance avanc\xc3\xa9e des principes et termes financiers requise. Capacit\xc3\xa9 \xc3\xa0 calculer des \xc3\xa9quations interm\xc3\xa9diaires, notamment des pourcentages, des rabais et des r\xc3\xa9tributions. Ex\xc3\xa9cuter des analyses financi\xc3\xa8res avanc\xc3\xa9es.
CAPACIT\xc3\x89 DE RAISONNEMENT
Habilet\xc3\xa9 \xc3\xa0 comprendre, analyser et interpr\xc3\xa9ter des documents complexes. Capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre des probl\xc3\xa8mes dans divers types de situations. Comp\xc3\xa9tences quantitatives et analytiques avanc\xc3\xa9es requises.
AUTRES COMP\xc3\x89TENCES ET CAPACIT\xc3\x89S
Exp\xc3\xa9rience interm\xc3\xa9diaire de la suite Microsoft Office, d\xe2\x80\x99Outlook et d\xe2\x80\x99intranet/internet. Capacit\xc3\xa9 \xc3\xa0 utiliser un syst\xc3\xa8me de bons de travail. Connaissance fonctionnelle des syst\xc3\xa8mes architecturaux, \xc3\xa9lectriques et m\xc3\xa9caniques. Connaissance fonctionnelle des baux, des contrats et des documents connexes.
PORT\xc3\x89E DE LA RESPONSABILIT\xc3\x89
Prise de d\xc3\xa9cision en fonction d\xe2\x80\x99une connaissance compl\xc3\xa8te des proc\xc3\xa9dures, des politiques de l\xe2\x80\x99entreprise et des pratiques d\xe2\x80\x99affaires afin d\xe2\x80\x99atteindre les objectifs et les dates butoirs. \xc3\x89tablir les dates butoirs pour les projets et/ou l\xe2\x80\x99\xc3\xa9quipe de travail. Une erreur de jugement peut avoir des r\xc3\xa9percussions \xc3\xa0 court terme sur le d\xc3\xa9partement.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.
CERTIFICATES and/or LICENSES
Facility Management certification preferred. Driver\'s license may be required.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.