Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.JLL est \xc3\xa0 la recherche d\xe2\x80\x99une personne qualifi\xc3\xa9e et motiv\xc3\xa9e pour occuper le poste de coordonateur(trice) dez installations sur le site d\xe2\x80\x99un client dans la region de la ville de Montr\xc3\xa9al, au Qu\xc3\xa9bec. Vous jouerez un r\xc3\xb4le crucial en tant que repr\xc3\xa9sentant sur place de JLL dans la gestion et la s\xc3\xa9curit\xc3\xa9 globales des installations, y compris la gestion des fournisseurs, la supervision des bons de travail et l\xe2\x80\x99\xc3\xa9tablissement de solides relations avec le client.CE QUE VOUS FEREZ

• \xc3\x89tablir de fa\xc3\xa7on proactive des relations avec les clients, en s\xe2\x80\x99assurant que les niveaux de service attendu sont atteints.
• Respecter toutes les exigences du contrat conclu avec le client et atteindre ou surpasser les indicateurs cl\xc3\xa9s de performance.
• Offrir un service de qualit\xc3\xa9 exceptionnelle au client
• G\xc3\xa9rer le site conform\xc3\xa9ment \xc3\xa0 toutes les politiques et proc\xc3\xa9dures du contrat convenues.
• Aider \xc3\xa0 l\xe2\x80\x99\xc3\xa9laboration et \xc3\xa0 la mise en \xc5\x93uvre du r\xc3\xa9gime annuel de gestion du site.
• Identifier les possibilit\xc3\xa9s d\xe2\x80\x99am\xc3\xa9lioration de l\xe2\x80\x99exploitation pour accro\xc3\xaetre l\xe2\x80\x99efficience (processus et co\xc3\xbbts) et faire des recommandations au directeur r\xc3\xa9gional pour revue.
• \xc3\x8atre responsable de la surveillance d\xe2\x80\x99un environnement (HVAC ou probl\xc3\xa8mes m\xc3\xa9caniques) dans l\xe2\x80\x99espace du client, et faire rapport \xc3\xa0 la gestion des comptes s\xe2\x80\x99il y a des pr\xc3\xa9occupations ou des probl\xc3\xa8mes.
• Veiller au respect de toutes les politiques et proc\xc3\xa9dures en mati\xc3\xa8re de sant\xc3\xa9 et de s\xc3\xa9curit\xc3\xa9, d\xe2\x80\x99environnement et de gestion des risques qui se rapportent au site ou aux sites.
• G\xc3\xa9rer les r\xc3\xa9parations et l\xe2\x80\x99entretien, les travaux mineurs et les autres demandes, en assurant le suivi jusqu\xe2\x80\x99\xc3\xa0 l\xe2\x80\x99ach\xc3\xa8vement. Utiliser Corrigo et d\xe2\x80\x99autres plateformes de JLL.
• Soutenir l\xe2\x80\x99\xc3\xa9quipe de d\xc3\xa9m\xc3\xa9nagement lors des d\xc3\xa9m\xc3\xa9nagements, des ajouts et des changements en se rendant sur place au besoin et en agissant comme point de contact / d\xe2\x80\x99escalade du site.
• G\xc3\xa9rer le rendement des fournisseurs en s\xe2\x80\x99assurant que les services sont fournis conform\xc3\xa9ment au contrat et aux normes convenues. Consigner et signaler les cas de mauvais rendement.
• Coordonner \xc3\xa0 l\xe2\x80\x99interne avec d\xe2\x80\x99autres \xc3\xa9quipes, qui peuvent comprendre la planification des locaux, les TI et la s\xc3\xa9curit\xc3\xa9.
• Au besoin, aider \xc3\xa0 coordonner les petits projets li\xc3\xa9s aux installations.
• S\xe2\x80\x99assurer que les d\xc3\xa9penses d\xe2\x80\x99exploitation du site sont g\xc3\xa9r\xc3\xa9es dans les limites des budgets convenus et d\xc3\xa9terminer les gains d\xe2\x80\x99efficience, dans la mesure du possible.
• G\xc3\xa9rer le budget annuel et les processus de pr\xc3\xa9visions trimestrielles du site.
• Pr\xc3\xa9parer les rapports sur les d\xc3\xa9penses budg\xc3\xa9t\xc3\xa9es pour l\xe2\x80\x99exercice consid\xc3\xa9r\xc3\xa9 (r\xc3\xa9el par rapport au budget, \xc3\xa9cart, etc.).
• Aider \xc3\xa0 g\xc3\xa9rer les paiements aux fournisseurs, le cas \xc3\xa9ch\xc3\xa9ant, en utilisant les syst\xc3\xa8mes disponibles comme Corrigo, en se conformant \xc3\xa0 toutes les politiques et proc\xc3\xa9dures pertinentes.
• Soutenir activement un environnement de travail d\xe2\x80\x99\xc3\xa9quipe, de collaboration, d\xe2\x80\x99excellence du rendement et de r\xc3\xa9ussite personnelle.
• Participer au programme de gestion du rendement individuel et \xc3\xa0 la planification du d\xc3\xa9veloppement personnel des membres de l\xe2\x80\x99\xc3\xa9quipe.
• Faire \xc3\xa9quipe avec l\xe2\x80\x99\xc3\xa9quipe de direction des installations et agir \xc3\xa0 titre de coordonnateur des installations sur le site.
• Agir \xc3\xa0 titre d\xe2\x80\x99ambassadeur de JLL en adoptant et en maintenant les valeurs fondamentales de la soci\xc3\xa9t\xc3\xa9, soit le travail d\xe2\x80\x99\xc3\xa9quipe, l\xe2\x80\x99\xc3\xa9thique et l\xe2\x80\x99excellence.

CE QUE NOUS RECHERCHONS

• Un dipl\xc3\xb4me en gestion des installations, des biens ou des op\xc3\xa9rations est pr\xc3\xa9f\xc3\xa9rable.
• Au moins 5 ans d\xe2\x80\x99exp\xc3\xa9rience dans le domaine des installations, de la gestion immobili\xc3\xa8re ou dans un domaine connexe.
• Au moins cinq ans dans un domaine li\xc3\xa9 \xc3\xa0 la gestion des installations, y compris le service \xc3\xa0 la client\xc3\xa8le ou les services connexes.
• La ma\xc3\xaetrise des applications Microsoft Office.
• Bilinguisme Francais/Anglais*
• Comp\xc3\xa9tences analytiques, organisationnelles et de pr\xc3\xa9sentation.

CE QU\xe2\x80\x99IL Y A POUR VOUS

• Joignez-vous \xc3\xa0 un chef de file du secteur et fa\xc3\xa7onnez l\xe2\x80\x99avenir de l\xe2\x80\x99immobilier commercial
• Des Investissements massifs dans les technologies de pointe afin d\xe2\x80\x99optimiser votre travail
• R\xc3\xa9gime d\xe2\x80\x99avantages sociaux complet et concurrentiel
• Un milieu de travail stimulant, con\xc3\xa7u pour votre croissance et votre bien-\xc3\xaatre

*Interactions orales et/ou \xc3\xa9crites avec des locataires ou partenaires externes bas\xc3\xa9s \xc3\xa0 l\xe2\x80\x99ext\xc3\xa9rieur du Qu\xc3\xa9bec (par exemple, fournisseurs de services, cabinets d\xe2\x80\x99avocats, pairs, banquiers, firmes de courtage, firmes d\xe2\x80\x99analyse de cr\xc3\xa9dit, agences de cr\xc3\xa9dits, client\xc3\xa8le non-francophone, etc.)WHAT YOU\xe2\x80\x99LL DO

• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.

• Manage the site in accordance with all agreed policies, procedures and contract scope.
• Assist with the development and implementation of the annual management plan for the building.
• Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the area manager for consideration.
• Responsible for monitoring an environment (any HVAC or mechanical issues) within Client\xe2\x80\x99s space, and report to Account Management if there are any concerns or issues.
• Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.
• Manage repairs and maintenance, minor works, and other requests, tracking to completion. Utilize Corrigo and other JLL platforms.

• Support the move team during building moves, adds, and changes by attending site as required and acting as the building key point of contact/escalation.
• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
• Coordinate internally with other teams which may include Occupancy Planning, IT, and Security.
• If needed \xe2\x80\x93 assist in coordinating small facilities-related projects.

• Ensure that operational expenditure for the site is managed within agreed budgets and identify efficiencies where possible.
• Asist in managing the annual budget and quarterly forecasting processes for the site.
• Prepare current financial year budget spend reports (actual vs. budget, variance etc.).
• Assist in managing payments to vendors where applicable, using available systems such as Corrigo, complying with all relevant policies and procedures.

• Actively support an environment of teamwork, cooperation, performance excellence and personal success.
• Participate in the individual performance management program and personal development planning for members of the team.
• Align with facilities leadership team and act in a facilities coordinator at the site.
• Act as an ambassador for JLL, adopting and maintaining the firm\xe2\x80\x99s core values of Teamwork, Ethics and Excellence.

WHAT WE\xe2\x80\x99RE LOOKING FOR

• Associate degree or Diploma in Facility, Property or Operations Management is desirable.
• Minimum 5 years\xe2\x80\x99 experience in facilities, property management or related field.
• At least five years in a facilities management- related field, including client service, or related services.
• Proficiency in Microsoft Office apps.
• Bilingual French/English
• Analytical, organizational and presentation skills.

WHAT\xe2\x80\x99S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:On-site \xe2\x80\x93Montreal, QCIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle