Job Description

About us

Amenida Senior Community, established to provide exceptional care and a fulfilling lifestyle for seniors, offers a warm and supportive environment for more than 20 years. With a focus on personalized care, they emphasize independence and well-being through tailored services and engaging activities. Amenida prides itself on fostering a community where residents can thrive socially, emotionally, and physically, supported by dedicated staff who prioritize each individual's comfort and dignity.

Location:

13855 68 Ave, Surrey, BC V3W 2G9

Compensation:

$100,000 base salary + performance bonus

Additional Earning Potential:

Sales commission opportunities available for candidates who directly contribute to home sales.

Job Type:

Ongoing Fulltime Expected Start Date: As soon as possible

Your Day to Day:

The General Manager's duties will include, but are not limited to, the following:

Achieve revenue and profitability target and KPIs. Resident/Guest Relations: Ensure that services provided meet or exceed customer expectations.

o Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance. o Team Leadership - recruiting, coaching, mentoring and managing the facility staff

Budgeting and Financial - develop site budgets and monitor revenue and expenses, analyze and develop reports to deliver to senior management Marketing - lead marketing campaigns to achieve sale and revenue targets. Legal Compliance - ensure H&S standards are followed, work with various governing bodies as applicable to ensure contractual compliance Operational - ensure the hotel runs efficiently and effectively. Assist in creating and achieving realistic and attainable operational goals and profitability objectives. Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration. Achieve proper maintenance of the property through planned preventive maintenance programs for rooms & equipment. Other duties as assigned by management.

What You Bring to the Table:

To be successful in the General Manager position, an individual must have and demonstrate the following:

Education and Experience

o A degree or diploma in Business Administration, Hospitality or Sales or a related field of study o Seven (7) years experience working in a Hotel, Sales or in the Hospitality industry

o At least two (2) years experience as a Supervisor or Manager in a relevant industry

Skills and Abilities

o Ability to communicate effectively in English, both orally and written. o A strong preference is given to candidates that can speak Chinese, Korean, or both

o Thorough knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

o Excellent organizational skills to plan, organize and direct the operations of the facility

o Ability to multi-task

o Be an engaging leader who is highly inclusive, inspiring, and able to relate to all employees

o Innovative, creative thinker

o Knowledge of financial management techniques and practices

o Customer-service oriented

o Demonstrates empathy and understanding of the needs of customers

o Ability to build and maintain effective interpersonal and team relationships

o Ability to provide leadership, direction, support and motivation

o Conflict resolution skills

o Ability to work independently with limited direction

o Ability to work under pressure and maintain a calm focus during hectic periods

Other Requirements

o Criminal record check and vulnerable persons search o Medical clearance

o On-call availability

o Must be willing to work the hours necessary to ensure the effective operation of the facility, which may include nights and weekends

o Must be prepared to respond to emergency situations


Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.


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Don't hold back!--apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.

We are proudly Canadian -- rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.