Job Description

To Be Considered:

You must live in Ontario, Canada and be able to commute to 47 Maple Ave, Haliburton, ON

POSITION SUMMARY

Shapes the restaurant-goer's experience by maintaining the dining room's appearance, taking and delivering orders, and ensuring superior customer service.

DUTIES AND RESPONSIBILITIES

Cash & Inventory

Responsible for the correct operation of the POS system Balances all daily and nightly cash drawers Maintains inventory list for front of house items

Space

Responsible for cleanliness and general appearance of: patio and entrance area, entry, counter, cash area, floor and rugs, bathrooms, walls and windows Responsible for signage related to food, including blackboards Check tables and chairs for cleanliness in the morning, and clean after each customer leaves Vacuum/sweep and mop the floors after closing each day Ensure the Bistro looks clean and uncluttered.

Food

Liaise with the kitchen staff to ensure an efficient and seamless service Ensure food is delivered promptly so it is still hot (if applicable) Be knowledgeable about the ingredients in all dishes and baked goods so you can explain to customers Be aware of any allergens in any foods and caution customers (if appropriate)

Customer Service

SMILE Manage online and telephone orders Greet all guests warmly on arrival Take orders, serve meals and clear tables Encourage other sales (if appropriate) Respond quickly and sympathetically to any customer concerns Ensure each guest feels valued and important

Health & Safety

Enforce and monitor all health, safety, and sanitation standards in your area Check bathrooms regularly and ensure they are clean and have appropriate provisions (or delegate as appropriate)

Other

Provide photos, stories, quotes, videos for Facebook and other social media efforts as directed

EMPLOYMENT CONDITIONS

Specific employment conditions of the Front of House position include the following:

Able to work flexible hours and days Must stand and walk for most of the day

Valid Ontario Driver's License and reliable car

Criminal Record Check

Hours of work: 8 am - 3:30 pm with half hour lunch

Days of work: as needed (to support busy times, cover illnesses and vacations, etc)

Estimated time: typically 2-3 days a week during the busier months.

Skills & Abilities:

Able to make guests feel welcome, respected, and valued, professional but friendly regardless of circumstances.

Excellent verbal and written communication

Ability to build rapport with diverse guest groups, and resolve conflicts with empathy

Ability to stay calm under pressure

Manage multiple tasks, track progress, and avoid errors during busy periods

Enthusiasm and positive attitude

Follows policies and procedures at all times

Works efficiently with colleagues, pitches in willingly to help others

Ability to operate payment systems, manage transactions, and troubleshoot software.

Adapts swiftly to new menus, service procedures, or technological updates.

Additional Attributes & Qualifications

Personal presentation that aligns with brand standards, includes good hygiene,

willing to work mornings, Saturdays and the odd catered event as needed.

Job Type: Casual

Pay: $21.65 per hour

Ability to commute/relocate:

49 Maple Ave Unit 7 , Haliburton, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person