Job Description

Front Desk Concierge

ABOUT RITUAL

Rediscover the magic in everyday Rituals. We are a one stop shop in the King West Neighbourhood offering the best of the best in beauty and holistic wellness with services ranging from head to toe. Our mission is to provide exceptional services in a meticulously clean and beautiful environment performed by knowledgeable and friendly staff. We offer the opportunity to grow and and master new skills advancing your career. Let's grow together and become part of Toronto's beauty ritual

As the

Front Desk Concierge

you are our guests first and last point of contact at

RITUAL

making both a first and lasting impression

.

You embody the greatest of service to your guests and deliver the WOW RITUAL experience to every single person who walks in our doors.

Teamwork, Gratitude, a Growth Mindset, Communication and Professionalism are the core values that we share at RITUAL in order to deliver outstanding services! We are dedicated to developing strong personal relationships with our team and guests by treating everyone like a valued family member. This culture, in turn, nurtures a deep respect for everyone with whom we service and employ.

Duties

Greeting guests with a warm and friendly welcome and booking salon/spa appointments efficiently using the Fresha computer system Answering guest inquiries regarding salon/spa services and products on the phone and in person Efficiently and accurately processing all financial transactions - cash, credit, debit and gift cards Liaising with the salon/spa staff to ensure all services with customers have been provided Assisting and up selling guests with all retail based purchases Providing and exemplifying the highest caliber customer service, and assisting in resolution by solving guest grievances in an effective, professional and courteous manner. Administrative duties Greet clients Maintain highest degree of ethics when handling guest payments and stylist tips/commissions Troubleshoot any POS issues and make changes to Guest Profiles when needed Manage email communication in a timely manner Elevate scheduling concerns to management when necessary Check notes section of POS software for any special guest requests Manage shop flow including pairing guests with service providers and managing break schedule for them in the absence of or by request of the Shop Manager Serve complimentary beverages to our guests Maintain shop cleanliness Restock retail displays and maintain display cleanliness Merchandising and inventory projects as assigned Provide exceptional service Tend to the social experience of our bar like atmosphere Maintain clear communication with Shop Management about overall shop operations Other duties and projects as assigned Assist in Spa and Salon duties

Must be willing to work evenings and one Sunday a month

You:

Great communication skills A motivating attitude Flexible and organized Driven to achieve goals Meticulous - attention to detail Social A natural salesperson Positive attitude with a willingness to learn Flexible and able to work evenings and weekends Minimum 2 year experience in a similar role A strong appreciation for customer care and willingness to go the extra mile for our guests Strong organizational and multitasking skills, Ability to maintain composure in fast paced environment Good working knowledge of Fresha Spa Booking Software or similar programs
Perks:

Competitive wages and career advancement opportunities Continuing education Amazing guests Warm, relaxed welcoming team and professional environment Buzz worthy top of the line products and services
For more information on Ritual visit www.ritual.ca or @ritualtoronto on Instagram

Job Types: Part-time, Permanent

Pay: From $17.20 per hour

Expected hours: 15 per week

Benefits:

Casual dress
Ability to commute/relocate:

Toronto, ON M5V 1G3: reliably commute or plan to relocate before starting work (required)
Experience:

Salon/ Spa software: 2 years (required)
Language:

english (required)
Work Location: In person