Job Description

Education: Secondary (high) school graduation certificate Experience: Will train or equivalent experience

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Screening questions

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Are you authorized to work in Canada? Are you available for shift or on-call work? Are you available to start on the date listed in the job posting? Do you have experience working in this field? Do you have the above-indicated required certifications? Do you live near the job location? What is the highest level of study you have completed? What is your current field of study? What is your current level of study?

Financial benefits

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As per collective agreement Group insurance benefits Life insurance Night shift premium

Other benefits

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Free parking available Learning/training paid by employer Parking available Work Term: Permanent Work Language: English * Hours: 24 to 40 hours per week