We are seeking a dedicated and detail-oriented Front Desk Agent to join our team at H & R Block. This role is essential in providing excellent customer service and ensuring smooth operations at the front desk. The ideal candidate will possess strong analytical skills with training provided for tax preparation. As the first point of contact for guests, the Front Desk Agent will manage inquiries, booking appointments and administrative tasks while maintaining a welcoming environment.
Duties
Greet guests upon arrival.
Manage appointments and handle guest inquiries efficiently.
Collaborate with team members to enhance guest experiences and address any concerns promptly.
Process the basic tax returns, answer phone and provide answers when necessary.
Skills
Some experience in tax preparation would be an asset.
Experience in an office environment.
Excellent communication skills to interact with guests and team members professionally.
Ability to multitask in a fast-paced environment while maintaining attention to detail. Join our team as a Front Desk Agent where your skills will contribute significantly to our operations while providing exceptional service to our guests!
Job Types: Full-time, Seasonal
Contract length: 4 months
Pay: $18.00-$22.00 per hour
Expected hours: No less than 35 per week
Work Location: In person
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