Job Description

The Copper River Inn is looking for a professional and outgoing individual to provide exceptional customer service as Front Desk Associate. The successful candidate will play a critical role in contributing to our customer satisfaction and be the "friendly face of the hotel" who will greet guests and ensure that our standards are achieved. This individual is the first point of contact for our guests, and as such, will often determine the overall experience that the guest has within our facility. The front desk operates 24/7; part-time and casual hours are available. Main Responsibilities

• Greet guests with an upbeat attitude, and foster positive relationships between guests and hotel
• Help drive sales by learning about the hotel\'s amenities and "selling" the hotel to guests and potential guests
• Listen to guest feedback, and determine solutions or report to the Management team as needed
• Process transactions (cash, credit or debit card), and provide change as needed
• Be responsible for the sale of confectionary items (including alcoholic beverages)
• Will have basic mathematical skills, and be able to reconcile at the end of shifts
• Will possess a knowledge of Fort France and the surrounding area, and be able to make recommendations to guests
• Ability to work collaboratively with other departments and the management team to ensure that information is properly relayed

Additional Requirements

• Outgoing and positive personality
• Computer skills, with attention to detail to ensure that information is properly recorded
• Ability to stand for long periods
• Ability to follow direction and read written instructions
• Excellent communication and interpersonal skills
• Ability to troubleshoot
• Ability to work with minimal supervision
• Must be reliable with exemplary attendance at previous jobs
• High School Diploma or equivalent
• Fluency in a second language will be considered an asset
• Exceptional time management skills, with the ability to prioritize tasks
• Smart Serve certification is an asset

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
Social distancing is encouraged whenever possible; PPE is provided; guidelines for sanitization are strictly followed. Ability to commute/relocate:

• Fort Frances, ON P9A 2Y2: reliably commute or plan to relocate before starting work (required)

Work Location: One location Application deadline: 2023-02-28