Job Description

Front Desk Agent - Full Time: Monday to Friday 7am-3pm

Raven Inn Whitehorse

Whitehorse, YT
Full Time

Duration

Permanent

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
: Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then please send us your resume! Job Tasks:

• Greet guests in a friendly & courteous manner
• Register arriving guests and assign rooms, using the in-house reservation system efficiently
• Follow check-in procedure (giving information about hotel & restaurant)
• Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person
• Write offers to leisure and corporate guests
• Answer in-house phone calls from guests and arrange for amenities or services
• Provide information about services available in the community
• Respond to guests\' complaints using in-house service recovery guidelines
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Work cooperatively with back of house staff to respond to guest needs
• Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit
• Perform daily opening and nightly closing procedure
• Operate in-house reservation system, POS and other platforms as needed
• Handover shift notes & other information to next shift

• Ensure Front Desk is clean and clutter free at all times
• Ensure our guests feel welcome and respected
• Perform duties assigned efficiently
• Operate Front Desk with minimal supervision
• Keep personal and guest safety at top of mind at all times
• Reliably report all inconsistencies in financial reports to management
• Maintain a professional and tidy personal appearance

• Must be able to stand and exert well-paced mobility for up to 6 hours in length
• Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
• Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

• Grade 12 or higher. Preference will be given to candidates with higher education
• Certificate of hospitality management an asset
• Excellent computer skills in word, excel, outlook
• Knowledge of safe work procedures and guest conflict resolution
• Excellent customer service skills
• Basic knowledge of customer service procedures such as journey mapping
• Ability to work in a team and efficiently communicate between departments
• Excellent writing skills in English
• Other spoken languages are an asset