Being a part of the Guest Services Team, you will report directly to the Front Office Manager. Responsibilities include assisting our guests, making reservations, checking in and checking out guests, and dealing with financial transactions on a daily basis. In this capacity, you will be challenged to deliver the highest level of customer service, ensuring our guests have a memorable experience, so they come back to stay with us again. If successfully chosen for the role, the selected candidate must be self-motivated, highly organized, and goal orientated with a passion for working with people.
Responsibilities
As mentioned above duties include checking guests in and checking them out according to standards, making reservations, and making changes to reservations.
Answering phones in a professional manner.
Dealing with cash and other financial transactions and making sure all transactions that are made balance out.
Assessing all guest needs, making sure that are accommodated to the best of one's ability, which includes resolving any issue during the guest's stay. Moreover, this also includes making sure to arrange services for any guest with special needs.
Dealing with groups, assigning rooms accordingly for them, and preparing a rooming list. This also includes processing both arrival and departure for them and setting up payment methods.
Make sure that room inventory doesn't get overbooked.
Assist with achieving hotel targets, including the Hotels loyalty program enrollments and achieving Medallia targets.
Some clerical duties also include photocopying, faxing, scanning, and filing documents.
Following emergency protocols, making sure an emergency report is created every two hours, in case of an emergency.
Other tasks assigned by management
Qualifications
Required Knowledge Skills and Abilities
A positive friendly and outgoing attitude at all times
Ability to rapidly learn and adapt to new business processes and best practices
Excellent Customer Service skills
Exceptional phone skills
Strong organizational and time management skills.
Excellent verbal and written English communication skills are required
Strong communication skills; ability to communicate effectively in a team and influence others.
Bilingualism will be considered a strong asset
Ability to Multitask
Ability to keep themselves busy during downtime
Excellent knowledge of Microsoft Office
Knowledge of working with Point of Sales System
Preferred knowledge of working on Opera Cloud PMS
Ability to work independently, with minimal supervision
Exceptional negotiation and sales skills.
Ability to stay calm under pressured situation
Punctuality
PREFERENCE WILL BE GIVEN TO CANDIDATES WITH PREVIOUS HOTEL EXPERIENCE.
Job Type: Part-time
Pay: From $18.25 per hour
Additional pay:
Overtime pay
Benefits:
On-site gym
On-site parking
Store discount
Schedule:
8 hour shift
Experience:
Hotel & Accommodations Guest Services Staff: 1 year (preferred)
customer service: 1 year (preferred)
Work Location: In person
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