Job Description

Job Summary:

The Front Desk Agent is the face of the hotel and is responsible for delivering exceptional guest service during check-in, check-out, and throughout the guest's stay. They handle guest inquiries, resolve issues, and ensure a welcoming and efficient front office operation.

Key Responsibilities:

Greet all guests warmly upon arrival and departure Check-in and check-out guests efficiently using the PMS (ChoiceADVANTAGE) Answer phones promptly, professionally, and in a friendly manner Handle guest reservations, cancellations, modifications, and no-shows Process payments accurately and handle cash, credit card transactions, and direct billing Respond to guest concerns or complaints with professionalism and escalate when needed Coordinate with housekeeping and maintenance to ensure room readiness Monitor lobby activity and maintain security awareness Balance cash drawers and complete daily shift reports Stay informed about hotel promotions, local attractions, and services Maintain a neat and organized front desk area

Qualifications:

Previous front desk or customer service experience preferred Strong communication and interpersonal skills Ability to work flexible hours including evenings, weekends, and holidays Proficient in MS Office and hotel PMS systems (experience with ChoiceADVANTAGE a plus) Problem-solving attitude and calm under pressure High school diploma or equivalent required

Benefits of the Role to the Hotel:

First impression maker - sets the tone for guest satisfaction Helps drive repeat business through personalized service Supports operational flow by coordinating with housekeeping and maintenance Minimizes billing issues by accurately managing transactions and data entry Strengthens the brand reputation with consistent service standards
Job Types: Part-time, Seasonal

Pay: $15.70 per hour

Education:

Secondary School (preferred)
Work Location: In person

Expected start date: 2025-10-07