Job Description

Location: Esquimalt, British Columbia

Position(s): Relief Night Auditor / Front Desk Agent (Part Time)

Are you ready to embark on an extraordinary journey in hospitality?

Rosemead House, a majestic 1906 hotel, meticulously restored to exude timeless English elegance, is preparing to unveil its doors to the world! With an array of opulent amenities including a charming restaurant, cozy lounge, refined wine bar, indulgent spa, and versatile events center, Rosemead House promises an unparalleled experience for both guests and staff.

We are seeking passionate individuals to join our exceptional hotel team and help us craft unforgettable moments for our esteemed guests. Whether you're a seasoned hotelier or a fresh face in the industry, Rosemead House offers an unparalleled opportunity to be part of something truly magical!

WHY JOIN US?

1.

Be Part of History:

Rosemead House is not just a hotel; it's a meticulously restored piece of history. Joining our team means being part of preserving and sharing the rich heritage of this 1906 landmark with our guests.

2.

English Elegance:

Experience the charm and sophistication of English elegance every day at work. From the exquisite decor to the impeccable service, Rosemead House offers a truly enchanting atmosphere for both guests and staff.

3.

Career Growth Opportunities:

We believe in nurturing talent and providing opportunities for growth and advancement. Joining our team opens doors to a rewarding career in the hospitality industry, with ample room for development and progression.

4.

Dynamic Team Environment:

At Rosemead House, you'll be part of a dynamic team dedicated to delivering exceptional service and creating memorable experiences for our guests. Collaborate with passionate individuals who share your dedication to excellence.

5.

Extended Health Benefits:

including dental and medical.

Benefits of Joining Our Team:

Competitive wages Opportunities for career growth and development A supportive and inclusive work environment Employee discounts on food and beverage Employee discounts on Salt & Ivy Spa
Join us at Rosemead House, where each member of our team plays a crucial role in creating unforgettable experiences for our guests. As we embark on this exciting journey together, you'll have the opportunity to be part of a historic transformation and shape the future of hospitality in our community. If you're ready to be part of something extraordinary, come meet the management team!

Key Responsibilities

The Relief Night Auditor / Front Desk Agent plays a key role at Rosemead House, serving as the acting Manager on Duty during night shifts and overseeing the entire operations of the property. This position involves close collaboration with departments such as F&B and Housekeeping. The Relief Night Auditor / Front Desk Agent reports directly to Director of Rooms and work closely with the Night Manager.

Perform end-of-day accounting procedures, including balancing revenue and expense transactions. Audit daily transactions, room charges, and guest accounts for accuracy. Prepare and distribute daily reports such as the daily revenue report and occupancy report. Communicate effectively with the night manager regarding night auditing related items. Monitor the property's security cameras and perform security checks. Respond to emergency situations and follow established procedures. Complete night audit checklist tasks, ensuring all duties are performed accurately. Assist with preparing for the next day's arrivals and departures. Collaborate with the front desk team to ensure a smooth transition between shifts. Acting as MOD for the Night Assist them with bags if needed if the bellman is unavailable. Welcome guests who check in and out of the hotel using the reservation system. Being knowledgeable on information for guests about hotel amenities, local attractions, and services. Handle guest inquiries, requests, and complaints promptly and professionally. Multi-tasking on many different tasks at once, whilst making sure you are optimal while utilizing time management. Answer phone calls and emails and assist with reservations and inquiries. Process payments and maintain accurate records of guest transactions. Maintain a clean and organized front desk area. Assist with other duties as assigned by Director of Rooms and the Night Manager.

Qualifications and Skills

Minimum 1 year of Customer Service experience is preferred and previous experience in the Front Office a bonus. Exceptional organizational and time-management proficiencies along with time management skills are required. Ability to handle pressure under emergency situations and demonstrated decision-making and problem-solving capabilities Standing and walking for long periods of time, lifting luggage, bags, boxes, heavy items up to 50 Lbs and must be able to push/pull up to 100 lbs. and lift/carry up to 20lbs multiple times a day Meticulous attention to detail and a dedication to delivering top-tier service. Strong communication abilities with guests, staff, and senior management. Familiarity with health and safety regulations in a hospitality environment. Education in hospitality management is an asset.
Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 30 per week

Benefits:

Discounted or free food Flexible schedule On-site parking
Work Location: In person