Job Description

Food Services Manager

The Food Services Manager is responsible for the overseeing all front-of-house food service operations across the property, ensuring a seamless, elevated, and guest-centered dining experience in every outlet. Working closely with the Beverage Manager, Executive Chef, and Outlet Managers, this role supports the execution of consistent service standards, operational efficiency, and exceptional guest satisfaction throughout all food-focused areas of the hotel.

The Food Services Manager leads and mentors the service teams, drives guest engagement, and collaborates cross-functionally to enhance both the culinary and service experience. This position takes ownership of training, coaching, and service execution while maintaining the highest standards of presentation, quality, and professionalism. A passion for hospitality, strong leadership presence, and the ability to inspire teams will be key to success in this role.

Responsibilities

Oversee daily front of house operations across all outlets, ensuring consistency in service quality and guest experience. Partner with the Beverage Manager and Executive Chef to deliver a cohesive and innovative food and beverage offering. Accountable for the financial goals of the food departments. Participate in budgeting, forecasting, and variance reporting as it relates to food service operations. Create and execute the business plan in terms of strategic positioning of the food outlets. Plan and help facilitate marketing and social media presence. Lead, train, and develop service teams to maintain a strong product knowledge, professional service, and brand-aligned guest interactions. Collaborate with the Outlet Managers to execute smooth and efficient service in line with hotel standards. Support menu planning and implementation, including feedback on presentation, pacing, and guest preferences. Support the Banquet Manager as required. Partner with the Beverage Manager on cross-promotional opportunities and service strategies. Ensure compliance with health, safety, and sanitation standards across all outlets. Monitor guest satisfaction scores, resolve service challenges, and implement improvement strategies. Lead by example on the floor, fostering a culture of teamwork, accountability, and excellence. Manage ordering and inventory of service-related items (china, cutlery, etc.). All other duties as assigned.

Qualifications

Minimum 3-5 years of experience in food service or restaurant management, preferably in a hotel environment. Proven ability to lead and motivate large service teams. Strong knowledge of service standards, guest relations, and operational best practices. Experience managing budgets, labour, and cost controls. Exceptional communication, organization, and leadership skills. Provincial responsible alcohol service certification: additional service or hospitality certifications are an asset. Flexibility to work evenings and weekends, as required.
Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Company pension Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off
Work Location: In person