Job Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold \xe2\x80\x93 the property\xe2\x80\x99s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.



Responsible for the selling, planning and servicing of events varying in all venues including corporate and social as assigned, ensuring that all required information is received and communicated in a timely and effective manner.

• Actively seek out new business opportunity for all venue spaces within the Fairmont Royal York
• Solicit and confirm event related information with client to fulfill contractual timelines and commitments
• Organize / disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes and internal planning meetings
• Plan creative experiences and collaborate with the Executive Chef to curate custom menus
• Confirm and arrange production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third part requirements
• Create floor plans that optimize space and ensure a memorable guest experience
• Finalizing event setups in planning phase to ensure venues operations and client are in agreement prior to event
• Obtain guarantees of food and beverage events for venues and culinary operations to manage and control labour and food costs
• Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline
• Conduct and/or attend daily meeting to review event contracts to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
• Fully aware of and in adherence to liquor and fire safety laws and regulations
• Fully knowledgeable with current industry trends and competitive offerings
• Attend daily, weekly and monthly departmental communication meetings; as well as divisional and operational meetings
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
• Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist
• Assist with tour bookings and restaurant reservation as required
• Other duties as assigned

Qualifications

• Minimum of five years\xe2\x80\x99 experience in hotel sales and event planning. Additional experience in the hospitality industry is an asset
• Knowledgeable on food and beverage trends and the luxury hotel market
• Fluency in English (written and verbal) required
• Post-Secondary Hospitality Degree/Diploma
• Strong computer skills in Microsoft Suite required
• Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera Sales & Catering \xe2\x80\x93 PMS, Microsoft Office - Word, Excel, PowerPoint and Social Tables
• Knowledge of forecasting and budgeting process
• Good understanding of all hotel departments particularly housekeeping, front office, banquets, and the kitchen

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Complimentary hot and cold meal options served in our staff cafeteria
• Complimentary dry cleaning of business attire
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
• Paid time off including vacation, sick and statutory holidays

*Note: Waiting times or other criteria may apply to qualify for some of the above

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