Job Description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada\xe2\x80\x99s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It\'s the perfect work/life combination.



Food & Beverage Office Manager

As a Food and Beverage Office manager, you will be responsible for managing the day to day operations in the F&B office. Your primary focus will be on ensuring efficient communication between the F&B Admin Team and the different venues, from payroll, to month end accruals, to ordering, and organizing the space. The Food and Beverage Office manager will also assists Restaurant Managers and the Executive F&B Team with promotional collaterals for venues including menu design, development of experiences, promotional events and entertainment.

Food & Beverage Overview: Our mission is to make Food & Beverage the heart and soul of all of our hotels by creating a free standing food & beverage mentality in our hotels that is relevant, profitable and exciting; connecting us, our guests, and the community together.

For more information on each Restaurant please .

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program \xe2\x80\x93 exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Administrative Support:

• Provide administrative assistance to the Food and Beverage department, including document preparation, data entry, and communication management.
• Maintain accurate and up-to-date records of F&B promotions, discounts, gratuity, orders, and expenses.
• Contribute to a hotel committee.

Scheduling and Coordination:

• Coordinate and schedule meetings, events, and appointments for the F&B team.
• Assist in the coordination of catering services for events hosted by the company.

Communication:

• Serve as a point of contact between the F&B department and other internal departments.
• Communicate effectively with vendors, suppliers, and external partners as needed.

Documentation and Reporting:

• Prepare and generate reports related to F&B auditing, expenditures, and performance.
• Assist in the creation of presentations and documents for F&B-related projects.

Client Relation:

• Provide excellent customer service by promptly addressing inquiries and requests related to the F&B department.
• Build and maintain strong relationships with existing clients to encourage repeat business and customer loyalty.
• Respond to client inquiries in a timely matter and provide relevant information about available food and beverage packages, pricing, and services.
• Handle guest\xe2\x80\x99s feedback, concerns, and complaints in a professional and timely manner to ensure customer satisfaction.
• Review online reviews and communicate trends to Restaurant Managers

Qualifications

Your experience and skills include:

• Proven experience as an office coordinator or in a similar administrative role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Knowledge of food and beverage industry practices is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• College or Bachelor\'s degree in Business Administration, Hospitality Management, or a related field.
• Previous experience in a similar role within the food and beverage industry is preferred.
• Working weekends, Holidays and evenings as needed

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
• Working weekends, Holidays and evenings as needed
• Hours will vary

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit

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