Job Description

Carmen\xe2\x80\x99s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. We are seeking a Food & Beverage Manager to join our team!

Our Food & Beverage Manager ensures the guest experience created is a forever lasting memory by providing an elevated experience. They also ensure our team is supported, encouraged to succeed, and promote our inclusive and fun culture.

YOU WOULD HAVE THE OPPORTUNITY TO:

• Create a memorable guest experience including menu execution and food quality, overall experience, and ensuring feedback is received
• Work with the Sales & Marketing team drive revenue by attracting and retaining new customers, securing group bookings and private special events
• Conduct market and menu analysis to ensure product offerings and pricing is competitive
• Work with the General Manager, Sous and Banquet Chefs to create and implement new menu items and cocktails for special events, seasonal menu changes and featured holidays; utilizing customer metrics
• Supervise and coach all service and kitchen team members by demonstrating superior customer service skills and living our purpose, vision, and values
• Assist with developing and delivering regular training to service team members
• Rectify any member or guest issues as needed
• Completing ordering of bar inventory items
• Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times

POSITION REQUIREMENTS:

• Post-secondary education in a related field is preferred
• Excellent leadership, communication and organizational skills
• 2-3 years supervisory experience in the hospitality / tourism industry is required
• Previous restaurant experience required
• POS knowledge, Squirrel experience is considered an asset
• Ability to build rapport quickly with guests
• Able to work on a variable schedule including days, evenings, and weekends

WHAT CAN WE OFFER?

• Competitive wage & benefits package
• Personal Wellness Program
• Staff meal program
• Group RRSP matching program
• Worldwide Hotel Discounts
• Regular team building and training events
• Staff recognition, years of service rewards
• Fun, collaborative and innovative team environment!
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen\xe2\x80\x99s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one-of-a-kind experiences at each of our venues including Carmen\xe2\x80\x99s Banquet Centre, The C Hotel by Carmen\xe2\x80\x99s, The Lakeview by Carmen\xe2\x80\x99s, the Hamilton Convention Centre by Carmen\xe2\x80\x99s and fig&lemon. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen\'s Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen\'s Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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Carmen\'s Group