Job Description

Store Manager role and responsibilities:

The Retail Store Manager oversees daily operations, coordinates staff, manages inventory, and ensures customer satisfaction in a floral retail environment. Key tasks include but not limited to order processing, floral design, and financial management.

Key responsibilities:

Prepare floral orders. Develop and implement strategies to increase sales and profitability of the flower shop. Execute marketing campaigns to promote the flower shop and its products. Monitor inventory levels and order supplies as needed to maintain adequate stock.
Responsible for waste management.

Oversee day to day floral operations including: stocking shelves, placing orders, reviewing invoices, managing floral associates and providing mentoring. Create and maintain a visually appealing and welcoming store environment. Manage and supervise a team of employees, including recruiting, hiring, training, scheduling, and performance management. Ensure high-quality customer service is provided to all customers. Keep the shop clean and tidy at all times (sweep, mop, dust as required). Create floral displays, wreaths and bouquets using flowers, plants, dried flowers, wire, tape, and foam -- based on either your own designs, from design books or customers' requirements Controlling payroll budget and scheduling staff efficiently; Maintain a professional appearance, demeanor, and attitude at all times. Must be able to work any and all shifts, working a varied schedule in order to have the best overview of department operations. This means the ability to work weekends & holidays, openings & closings as necessary; including extended hours during the 3 major flower industry holidays: Christmas, Valentines Day and Mother's Day. Maintaining Health and Safety Standards as defined under the Health and Safety Act.

Requirements:

Ideally, 2 years of experience in a similar role in the flower industry. A minimum of 2 years of management experience. Strong knowledge or desire to learn about flowers, plants, and floral design. Ability to manage and motivate a team of florists; lead by example. Excellent customer service skills and ability to build relationships with customers Experience in inventory management and ordering of supplies Strong organizational skills and attention to detail Ability to create and execute marketing strategies to promote the business Excellent interpersonal, organizational, and communication skills Bilingual English/French (when applicable) Proficient in Microsoft Office and Google Workplace

Role et responsabilites du responsable de magasin :

Le directeur de magasin de detail supervise les operations quotidiennes, coordonne le personnel, gere les stocks et assure la satisfaction des clients dans un environnement de vente au detail de fleurs. Les taches comprennent, sans toutefois s'y limiter, le traitement des commandes, la conception florale et la gestion financiere

Principales responsabilites:

Preparer les commandes florales. Developper et mettre en oeuvre des strategies pour augmenter les ventes et la rentabilite du magasin de fleurs. Executer des campagnes de marketing pour promouvoir le fleuriste et ses produits. Surveiller les niveaux de stocks et commander les fournitures necessaires pour maintenir un stock adequat. Responsable de la gestion des dechets. Superviser les operations florales quotidiennes, notamment : approvisionner les etageres, passer les commandes, examiner les factures, gerer les associes floraux et fournir du mentorat. Creer et maintenir un environnement de magasin visuellement attrayant et accueillant. Gerer et superviser une equipe d'employes, y compris le recrutement, l'embauche, la formation, la planification et la gestion des performances. Veiller a ce qu'un service client de haute qualite soit fourni a tous les clients. Garder l'atelier propre et bien range en tout temps (balayage, vadrouille, epoussetage au besoin). Creez des compositions florales, des couronnes et des bouquets en utilisant des fleurs, des plantes, des fleurs sechees, du fil, du ruban adhesif et de la mousse, en vous basant sur vos propres creations, a partir de livres de conception ou des exigences des clients. Controler le budget de paie et planifier efficacement le personnel ; Maintenir une apparence, une attitude et une attitude professionnelles a tout moment. Doit etre capable de travailler sur tous les quarts de travail, en travaillant selon un horaire varie afin d'avoir le meilleur apercu des operations du departement. Cela signifie la capacite de travailler les week-ends et les jours feries, aux ouvertures et fermetures si necessaire ; y compris des horaires prolonges pendant les 3 grandes fetes de l'industrie florale : Noel, la Saint-Valentin et la fete des meres. Maintenir les normes de sante et de securite telles que definies dans la Loi sur la sante et la securite.

Exigences:

Idealement, deux ans d'experience dans un role similaire dans l'industrie florale. Un minimum de deux ans d'experience en gestion. Solide connaissance -- ou desir d'apprendre -- des fleurs, des plantes et de la conception florale. Capacite a gerer et motiver une equipe de fleuristes; mener par l'exemple. Excellentes competences en service a la clientele et capacite a etablir des relations avec les clients Experience en gestion des stocks et commande de fournitures Solides competences organisationnelles et souci du detail Capacite a creer et executer des strategies de marketing pour promouvoir l'entreprise Excellentes competences interpersonnelles, organisationnelles et de communication Bilingue anglais/francais Maitrise de Microsoft Office et de Google Workplace
Job Type: Full-time

Pay: From $45,000.00 per year

Experience:

Floral: 1 year (preferred)
Language:

English (preferred) French (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person