Job Description

Job Summary

Habitat for Humanity Greater Vancouver is currently seeking a dedicated and detail-oriented individual to join our Retail (ReStore) Team as

Fleet Operations & Scheduling Assistant

. This role is instrumental in ensuring the efficient coordination of donation pickups, deliveries, customer interactions, and day-to-day administrative operations. The successful candidate will work closely with the Procurement and Logistics teams and will act as a key liaison between donors, customers, and internal stakeholders.

Duties

Logistics and Scheduling Coordination

Monitor and manage daily truck schedules for donation pickups and deliveries

Customer Service

Deliver exceptional service in all customer and donor interactions Respond to inquiries and resolve concerns in a professional and timely manner Ensure all communications reflect the organization's values and commitment to community service Support the in-store team with customer-related needs as required

Donor and Customer Communications

Contact donors and customers to confirm and schedule pickups or deliveries Follow up on missed appointments, changes, or special requests Maintain a high standard of communication via phone, email, and in person

Administrative Support

Accurately input and update donation and delivery orders within systems such as Shopify Track, monitor, and close out service orders upon completion Ensure documentation is current, complete, and properly filed Provide general administrative support to the ReStore Leadership Team Perform additional administrative tasks as assigned Coordinate and optimize delivery and pickup routes in alignment with operational capacity Communicate schedule updates and logistical information to drivers Create, book, and maintain accurate work orders

Qualifications

High School Diploma or GED equivalent (post-secondary education is an asset) Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint Experience using Shopify or similar e-commerce/order management platforms (preferred) Strong written and verbal communication skills Exceptional organizational and time management abilities Ability to manage multiple priorities in a fast-paced environment Demonstrated ability to work independently and collaboratively Familiarity with the Metro Vancouver area and proficiency with online mapping tools Physical ability to lift up to 50 lbs occasionally, if required during pickups
Interested applicants are invited to submit a resume and a brief cover letter outlining their interest in the position and relevant experience to donate@habitatgv.ca

Job Types: Part-time, Permanent

Pay: $18.50-$19.00 per hour

Expected hours: 20 - 24 per week

Benefits:

Casual dress Flexible schedule On-site parking Store discount
Work Location: In person