Job Description

Job Title:

Fixed Operations Manager

Location:

D.Alex MacDonald Ford Ltd.

Department:

Service / Parts

Reports To:

General Manager / Dealer Principal

Job Type:

Full-time

Job Summary:

We are seeking a results-driven

Fixed Operations Manager

to lead our Service and Parts departments. This role is key to the overall success and profitability of our dealership by driving operational excellence, customer satisfaction, and team development -- all while upholding the company's core values.

The ideal candidate is a proactive leader with a track record of improving performance, empowering employees, and creating a world-class service experience.

Our Core Values:

At D.Alex MacDonald, everything we do is guided by our core values. We are committed to:

Integrity

- We do the right thing, even when no one is watching.

Customer Focus

- We satisfy our customers with superior quality, value and service.

Loyal

- We value our product, fulfill our promise and stand by our brand.

Accountability

- We take ownership of our roles, responsibilities, and results.

Strive for Greatness

- Enjoy and be great at your job.
We expect every team member -- and especially our leaders -- to model and reinforce these values every day.

Key Responsibilities:

Lead and manage the daily operations of the

Service

and

Parts

departments. Maximize departmental profitability through effective planning, staffing, and execution. Monitor and drive performance against KPIs including gross profit, labor efficiency, hours per RO, and customer satisfaction scores. Maintain and elevate customer service standards; handle escalated customer issues with professionalism and care. Recruit, train, and develop high-performing team members aligned with our company values. Ensure compliance with OEM guidelines, warranty policies, and dealership procedures. Oversee inventory management for parts to ensure optimal availability and minimize waste. Develop marketing strategies and service programs to drive retention and increase service traffic. Collaborate with Sales and Finance departments to ensure seamless customer experiences.

Qualifications:

Experience:

Minimum of 5 years in dealership setting with at least 2 years in a leadership capacity.

Education:

High school diploma or GED required; post-secondary education or certifications preferred.

Skills:

Strong leadership and team development capabilities Exceptional communication and problem-solving skills Financial and operational acumen; able to interpret and act on performance data Proficient in dealership management systems (DMS) Knowledge of OEM standards, warranty processes, and service best practices

Compensation & Benefits:

Competitive base salary + performance-based bonuses ranging from $70,000 to $85000. Medical, dental, and vision insurance Paid time off and holidays Ongoing training and professional development opportunities

Work Environment:

This role operates within both administrative and shop floor settings. Occasional evenings or Saturdays may be required based on business needs.

Lead with purpose. Drive performance. Inspire your team.

If you're ready to take the next step in your career and thrive in a values-driven environment, apply today at D.Alex MacDonald Ford Ltd or email resume and cover letter to Nick Heer at nick@dalexmacdonald.com

Job Type: Full-time

Pay: $70,000.00-$85,000.00 per year

Benefits:

Dental care Extended health care Paid time off RRSP match
Experience:

Dealership: 5 years (preferred)
Work Location: In person