Job Description

NUPO

, proudly ranked

#30 on Canada's Top 100 Restaurants

, is seeking an experienced and passionate

Front of House Manager / General Manager

to lead our guest experience and restaurant operations at the highest level.

Located in Calgary's vibrant dining scene, NUPO is renowned for its refined Japanese-inspired cuisine, immersive atmosphere, and uncompromising commitment to hospitality excellence. We are seeking a hospitality leader with fine dining expertise, operational precision, and passion for creating extraordinary guest experiences.

This is a rare opportunity to join Canada's top-ranked restaurant group and shape the future of fine dining in Calgary.

Role Overview:

As FOH Manager/GM at this nationally recognized fine dining establishment, you will oversee all front of house operations, drive service excellence, manage financials, and lead a team dedicated to maintaining NUPO's reputation as one of Canada's premier restaurants.

Key Responsibilities:

1 - Fine Dining Operations & Service Excellence

Oversee all front of house operations with focus on flawless guest service execution Maintain exceptional standards for tasting menu service, wine pairings, and tableside presentations Implement and enforce rigorous health, safety, and sanitation protocols Ensure seamless coordination between front of house and kitchen teams Uphold NUPO's reputation for consistency and innovation

2 - Team Leadership & Hospitality Culture

Recruit, hire, train, and manage elite front of house professionals Develop high-performance team culture focused on hospitality excellence Lead daily pre-shift meetings and ongoing performance development Provide mentorship and clear performance expectations for fine dining service Foster collaborative environment between service, sommelier, and culinary teams

3 - Guest Experience & VIP Relations

Create personalized, memorable experiences for every guest Build and maintain relationships with regular patrons, VIPs, and industry professionals Manage guest feedback, resolve issues with grace, and drive loyalty Oversee reservation management and special event coordination

4 - Financial Management & Business Strategy

Partner with executive team on budgeting, forecasting, and P&L management Monitor and optimize labor costs, inventory, and operational efficiency Analyze sales reports, service metrics, and identify growth opportunities Support marketing initiatives and community engagement strategies

What You Bring

Minimum 3+ years

management experience in

fine dining, upscale, or award-winning restaurants

Deep expertise in front of house and back of house operations, budgeting, and inventory control Strong leadership presence with hands-on management approach Exceptional decision-making, time management, and delegation skills Proven track record of mentoring and developing hospitality professionals Proficiency with POS systems, scheduling software, and reservation platforms Genuine passion for hospitality excellence and guest-first mindset

Wine / sake / spirits knowledge

and understanding of beverage program management

What You'll Get:

Competitive salary with performance-based bonus opportunities Comprehensive benefits package including health, dental, and vision Professional development and growth opportunities within nationally recognized restaurant group Creative input in shaping one of Canada's top-ranked dining experiences Opportunity to work alongside award-winning culinary team Access to industry events, wine tastings, and culinary education

Ready to lead one of Canada's most celebrated dining rooms?

Apply today and bring your leadership, excellence, and hospitality spirit to NUPO.

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care Discounted or free food Extended health care Life insurance Vision care
Application question(s):

Do you have advanced knowledge of wine, sake, spirits, and cocktails, including experience managing beverage programs and training staff on pairings? Have you managed front-of-house operations at a restaurant with tasting menus, prix fixe service, or award recognition?
Experience:

Fine Dining / Upscale Restaurant Management: 3 years (required)
Work Location: In person