Job Description

Our client is looking for an experienced Field Support Analyst, the ideal candidate will have a passion for leveraging their experience and interpersonal skills to move business requirements into technical solutions. This is an exciting opportunity with lots of growth opportunity \xe2\x80\x93 submit your resume for immediate consideration!

Responsibilities:

• Install, configure, maintain, and troubleshoot IT operations
• Communicate with stakeholders and escalate unresolved issues/risks, and provide recommendations
• Perform on-site and/or remote analysis, diagnose complex technology problems and implement corrective solutions
• Partner with internal departments and vendors to support SCADA/ICS Environment
• Provide IT training to end users and administer MS 365, including SharePoint, and Teams
• Create documentation on technical processes
• Travel to field sites and support critical services through 24-7 on call rotation

Requirements:

• Post-secondary education in Computer Science, or IT related discipline
• Minimum of five years of experience in IT systems, support, deployment, etc.
• Strong understanding of MS 365 including SharePoint, Teams and OneDrive
• Must have experience with networking concepts, protocols and services including routing, switching, TCP/IP, MPLS, VLAN etc.
• Previous experience supporting field operations including SCADA/ICS, radio and wireless communications would be an asset
• Exceptional ability to communicate with individuals in technical and non-technical terms
• Effective written communication skills; proven experience documenting business requirements, test cases and creating end-user training and reference materials
• Valid driver\xe2\x80\x99s license and clean drivers abstract
• Able to travel to field sites

Hiring is underway \xe2\x80\x93 if you meet the requirements above and you\xe2\x80\x99re looking for your next long-term and full-time position, don\xe2\x80\x99t wait!

About Equation Staffing Solutions.:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.

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