Job Description

At FANUC Canada Ltd. we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC Canada Ltd., we invite you to apply today! FANUC Canada Ltd., provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC Canada is currently searching for a Field Service Engineer. Primary responsibilities will include:

• Support installation and service of robots and robotic systems by providing technical assistance. This work includes setup, programming, troubleshooting and repairing robots and peripheral devices
• Install, startup and debug of the system/unit being installed while supporting the installation through buyoff and customer acceptance
• Provide timely updates back to FANUC which should include any incidental service issues that may arise during installation
• Provide prompt, professional and courteous solutions to customer problems
• Be able to troubleshoot problems, secure any needed parts
• Process any necessary paperwork and provide the customer/FANUC with detailed descriptions of the problem(s) found
• Provide technical support to various parts of FANUC including Hotline, training segments and to the training of Associate Service Engineers
• Coordinate responsibilities, activities, parts and schedule with Service Supervisor/Project Manager to insure customer satisfaction, proper billing, and completion of service calls or projects
• Follow Engineering guidelines and other standardized procedures to comply with the Product specifications, laws and regulations
• Domestic and international travel

Ideal candidate will have the following experience and education:

• Associates degree or equivalent technical education, or related experience
• Minimum of three years experience working in a related environment preferred
• Ability to analyze and solve service and robot installation problems
• Conversant preferably in at least two of the following areas: electrical, electronic, computer science, pneumatics, hydraulics, PLC or mechanical. And must have the ability to read and interpret prints and related technical documentation
• Must be able to perform intricate repairs or mechanical and electrical items

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• Life Insurance
• Contribution Pension Plan
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program