Job Description

Agfa Graphics is looking for a Field Service Engineer to join our team.

Agfa Graphics is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. In addition, we are quickly expanding our product portfolio into the fast-growing market of industrial inkjet printing. We provide printing solutions for our customers with the development of state-of-the-art printers, software, media, and inks for a wide range of printing applications including billboards, packages and decoration.

We are looking for a Field Service Engineer to join our team. You will be based out of Ottawa, ON in the field.

In this position, you will be responsible for properly managing customer accounts by providing on-site and remote hardware and software support for our Agfa Graphics products.

Responsibilities, but not limited to the following,

• Equipment installation, maintenance, and repairs.
• Ensuring customer satisfaction by providing printing solutions and support as well as promoting other Agfa professional services where appropriate.
• Stay current with all on-going technical publications on our various equipment in order to remain efficient in troubleshooting.
• Maintaining exceptional communication with the customer to ensure that clear expectations are set and ensuring they are met or exceeded.
• Performing calibrations and tuning on equipment to ensure superior print quality.
• Working with other team members at Agfa. Escalate any on-going issue in a timely manner to minimize customer down time.
• Working closely with the scheduler, sales team, and project manager, to ensure installation timelines are met.
• Following proper safety procedures and practices at all time.
• Keeping clear documentation on all service calls, part returns and expenses. Submitting reports as required by established practices.
• Maintaining tools, parts and diagnostic equipment in a working and organized state and maintaining a minimum stock of required on hand parts.

Education:

• University Degree or College Diploma in electronics technology or equivalent

Experience:

• Superior hardware and software, problem solving skills
• Strong customer relation and communication skills
• Good understanding of color and print quality
• Basic knowledge of Graphics, Inkjet and Printing/Publishing market

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Curious about this opportunity? We also know that a job contains more than just bullets! Apply! We love to tell you more about our company, the content of the function, responsibilities and possibilities. Just apply! Talk Soon.

Agfa