Job Description

Agfa Graphics is looking for a Field Service Engineer to join our team.

Our Mississauga, ON location is expanding, and we are looking for a Field Service Technician to join our team.

In this position, you will be responsible for properly managing customer accounts by providing on-site and remote hardware and software support for our Agfa Graphics products.

Responsibilities, but not limited to the following,

• Equipment installation, maintenance, and repairs.
• Ensuring customer satisfaction by providing printing solutions and support as well as promoting other Agfa professional services where appropriate.
• Stay current with all on-going technical publications on our various equipment in order to remain efficient in troubleshooting.
• Maintaining exceptional communication with the customer to ensure that clear expectations are set and ensuring they are met or exceeded.
• Performing calibrations and tuning on equipment to ensure superior print quality.
• Working with other team members at Agfa. Escalate any on-going issue in a timely manner to minimize customer down time.
• Working closely with the scheduler, sales team, and project manager, to ensure installation timelines are met.
• Following proper safety procedures and practices at all time.
• Keeping clear documentation on all service calls, part returns and expenses. Submitting reports as required by established practices.
• Maintaining tools, parts and diagnostic equipment in a working and organized state and maintaining a minimum stock of required on hand parts.

Education:

• University Degree or College Diploma in electronics technology or equivalent

Experience:

• Superior hardware and software, problem solving skills
• Strong customer relation and communication skills
• Good understanding of color and print quality
• Basic knowledge of Graphics, Inkjet and Printing/Publishing market

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Curious about this opportunity? We also know that a job contains more than just bullets! Apply! We love to tell you more about our company, the content of the function, responsibilities and possibilities. Just apply! Talk Soon.

Agfa