Job Description

Family Support Worker

Reports to:

Family & Practice Supervisor

Location:

Edmonton, AB

Type:

Full-time, Part-time, Casual

Expected Hours:

20-35 hours per week with a flexible schedule

Company Overview

Gateway Holistic Care Group provides compassionate, specialized support for individuals with autism and developmental disabilities. We offer boutique respite homes, transitional programs, and supported living environments across Alberta, Northwest Territories, and Nunavut, focusing on promoting independence, easing caregiver stress, and building meaningful community connections.

Mission

To help our service users thrive mentally, socially, and physically while ensuring a dignified quality of life.

Vision

To deliver person-centered programs that promote healthy living, emotional wellness, and complete well-being.

Core Values

Respect - Honoring identity, voice, and rights Trust - Building dependable, transparent relationships Security - Ensuring physical, emotional, and psychological safety Integrity - Acting with honesty and accountability Cultural Competence - Embracing diversity and inclusive care Empathy - Responding with compassion and understanding
The Family Support Worker plays a vital role in providing direct client support, assisting families with service coordination, and advocating for client needs to ensure a safe and supportive environment.

Job Summary

The Family Support Worker is responsible for providing direct care, implementing individualized support plans, and facilitating community connections for clients and their families. This role involves collaborating with families, assisting with behavioral management strategies, and ensuring smooth transitions for clients across programs. Family Support Workers work closely with the Family & Practice Supervisor, Program Supervisor, and Office Supervisor to ensure high-quality services, compliance with CARF accreditation standards, and strong family engagement.

Key Responsibilities

Direct Client Support

Provide hands-on support to children, youth, and adults in respite, supported living, or community-based programs. Assist with daily living activities, including personal care, meal preparation, and medication support. Implement behavioral support plans and crisis intervention strategies when needed. Encourage social engagement, skill-building, and independence among clients. Accompany clients to community outings, medical appointments, and activities.

Family & Community Engagement

Collaborate with families to understand individual client needs and preferences. Provide emotional support and advocacy for clients and families navigating support systems. Assist in connecting families with external resources, FSCD services, and funding options. Facilitate family meetings to discuss progress, concerns, and service adjustments.

Behavioral Support & Crisis Management

Implement de-escalation techniques and positive behavioral interventions. Provide crisis response and emotional regulation support when needed. Document incidents, behaviors, and interventions according to policies.

Compliance & Documentation

Maintain detailed client progress reports and case notes. Ensure compliance with FSCD, PDD, and CARF accreditation requirements. Participate in case reviews and program assessments to improve service delivery.

Qualifications & Skills

Education: Diploma or degree in social work, disability studies, human services, or a related field (preferred). Experience: Minimum 1-2 years of experience in direct client support, respite care, or community services. Certifications: First Aid/CPR (required or willing to obtain). Non-Violent Crisis Intervention (preferred). Skills: Strong communication and interpersonal skills. Ability to work in fast-paced environments and respond to client needs proactively. Familiarity with FSCD, PDD, and community support programs.
Job Types: Full-time, Part-time, Casual

Pay: $21.00-$23.00 per hour

Benefits:

Flexible schedule On-site parking
Application question(s):

Specify your gender:
Experience:

Family Support: 2 years (required) Administrative: 1 year (required) Caregiving: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person