Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Don\xe2\x80\x99t have your insurance adjuster\xe2\x80\x99s licence? Not a problem \xe2\x80\x93 we\xe2\x80\x99ll take care of your training!

Location: Montreal (2020 boul. Robert-Bourassa), Anjou (7101 rue Jean-Talon Est), Quebec City (5700 boul. des Galeries) or Saint-Hyacinthe (2450 rue Girouard Ouest)
Work schedule: 9 a.m. to 5 p.m., Monday to Friday (35 hours/week)
Start date: January 16, 2023

What you\xe2\x80\x99ll do here:

• Answer phone calls from customers; open claim files and ensure that immediate support is provided as the situation requires.
• Gather insureds\xe2\x80\x99 or witnesses\xe2\x80\x99 versions of events by interviewing them about the accident.
• Determine whether the claim is covered by analyzing the coverages required to cover the loss.
• Analyze the information obtained, make decisions to determine liability and review the assessment of the damages.
• Settle claims fairly and equitably, confirm damage amounts and make payments.

What you bring to the table:

• Enrollment in insurance adjuster training and successful completion of exam.
• Experience in a similar position.
• Excellent time management skills.
• Excellent oral and written communication skills.

What we\xe2\x80\x99re looking for:

To obtain your insurance adjuster\xe2\x80\x99s licence, you must have:

• AEC diploma in insurance or a CEGEP diploma (possible exception made if you have a high school diploma and three years of full-time work experience).
• Excellent customer service skills, which will allow you to reassure and accompany your customer throughout the claims process.
• Strong analytical skills, which will enable you to use your judgment and logic in assessing your claims files.
• The ability to comfortably navigate different computer systems.
• The ability to adapt to change in a constantly evolving environment.
• The ability to communicate with our francophone and anglophone customers on a daily basis (an intermediate level of English is required).

Training

• Your paid, full-time training will allow you to become familiar with the insurance industry and the Intact culture.
• You will be paid, mentored and supported during your exam preparation to obtain your claims adjuster licence.

#LI-Claims

#neuvoo

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.

Intact Financial