Job Description

Company Description

About Accor:

We are far more than a worldwide leader, who welcomes you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. Every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are proud to share that our Global Reservation Centre won the Diversity, Equity and Inclusion Award from the Chamber of Commerce of Greater Moncton Business Excellence Awards in 2022.



Does Luxury speak to you? In your role as an Executive Travel Assistant, you will have the opportunity to get to know our most valued guests and anticipate their every need. As their single point of contact, you will provide them with individualized recommendations and concierge services that truly define luxury.

• Acting as their concierge prior to arrival, proactively building personalized travel by making recommendations and setting up on-site activities and services
• Anticipating the needs of our members, ensuring that their experience exceeds their expectations
• Taking care of our members during their stay, i.e. assisting with unanticipated travel delays, restaurant reservations, transportation etc.
• Accurately scheduling and dispatching tasks to ensure a seamless experience
• Researching, recommending, and fulfilling member requests while providing program benefit information and support

Qualifications

Your experience and skills include:

• Professional fluency in both French and English, spoken and written is a requirement
• You can communicate professionally and warmly with diverse individuals from around the globe
• Experienced Customer Service Expert in luxury and/or travel and hospitality is an asset
• Your organization skills are evident, as you can demonstrate when you have prioritized, followed up, and met deadlines
• You are proficient with MS Office tools and can adapt to and learn new technology

Location and Availability Requirements:

• Must be currently legally entitled to work full time in Canada , and work from one of the following Canadian provinces: New Brunswick, Nova Scotia, Prince Edward Island, Qu\xc3\xa9bec or in Ottawa, Ontario
• Must be able to work from 5:30pm to 02:00am (AST)
• Commit to working a variety of shifts, including evenings, nights, weekends and holidays
• This is a Remote position and Training is Virtual
• Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Additional Information

What is in it for you?

• This is a remote work from home position
• Medical and Dental benefits, comprehensive company paid coverage to take care of you and your family
• 2 weeks paid vacation; 13 paid statutory holidays annually
• A company matching Pension Plan
• Annual Wellness Subsidy
• Visit luxury properties around the world at discounted rates
• Fully paid, virtual, personalized training
• Annual Wellness Subsidy

Your team and working environment:

We have a diverse and multicultural workplace where you can live the values that are meaningful to you, including protecting our planet, helping our community and being part of an environment where diversity, equality and inclusion are actively lived. If you\xe2\x80\x99re interested in making a meaningful contribution to industry-leading, award-winning initiatives, you\xe2\x80\x99ll fit right in with us!

Your Team Leader is passionate about helping you discover your talents and develop your skills and abilities. Apart from our deep roots in Moncton (28 years and counting)! We have an excellent reputation in the community, we take great pride in the work we do, and we have fun doing it! Are you ready to answer the call to join our team?

If you would like to apply for this position or learn more about other career opportunities at Accor Global Reservation Center, please visit:

Discover the life that awaits you at Accor! Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

Accor