Job Description

Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?

At the MCC, you'll be part of a dynamic team that ensures that physicians have the competencies to support safe, accessible health care in Canada.

You'll be immersed in an exceptional work environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Exam Operations Coordinator

Full Time Temporary to March 26, 2027

Ottawa, Ontario, Canada

Hybrid role

Are you an organized and detail-oriented professional who thrives in a collaborative environment? We're looking for an Exam Operations Coordinator to join our team and play a pivotal role in ensuring the seamless delivery of exams across Canada.


In this role, you'll report to the Team Leader, Exam Operations and Administration, and act as a central connection point between key partners, including content development teams, training experts, exam sites, and psychometric and data science specialists. Your responsibilities will span the entire exam lifecycle--planning, administering, and processing--ensuring that all components are executed efficiently and effectively.


This position offers the opportunity to build strong partnerships with internal and external collaborators, manage complex logistics, and contribute to delivering high-quality exam experiences that meet the needs of all involved. If you're ready to bring your expertise and coordination skills to a fast-paced, impactful role, we'd love to hear from you!

What you'll do

Coordinate pre-, during-, and post-exam operational activities for computer-based exams, performance-based exams, and preparatory products. Ensure systems, processes and platforms are configured, tested, and testing outputs are validated before each exam delivery or product launch. Support registration, conduct scheduling checks, and capacity planning to optimize delivery and access for exams and products. Prepare and validate exam materials to support vendor, exam site, and product readiness, including administrative policies, delivery guidelines, test requirements documents, score sheets packages. Ensure timely responses to mailbox inquiries, triage and escalate as appropriate. Validate and reconcile response data, score sheets, and incident reports from vendors, exam sites and product platforms, to ensure accuracy and completeness. Collaborate with Business Technology (BT), vendors, and exam sites to troubleshoot technical or operational issues, ensuring reliable operation. Maintain documentation in SharePoint/Teams for team accessibility.

What you need to succeed

Experience

Minimum of 1-3 years in an operational role, with experience in program coordination and systems administration.

Technical Skills

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams). Experience in documenting processes. Familiarity with system administration and data management within enterprise environments is an asset. Experience in performing User Acceptance Testing (UAT), quality assurance and troubleshooting an asset.

Competencies

Strong interpersonal and communication skills; able to translate complex information clearly and professionally. Collaborative and customer-focused mindset. Ability to prioritize multiple tasks and manage time effectively within a fast-paced environment. Attention to detail, critical thinking, and analytical capability. Demonstrated initiative and problem-solving ability. Strong documentation skills. Ability to maintain confidentiality.

Education

Post-secondary education in administration, project coordinator or a related field.

Language

Advanced oral and written skills in English are required, with oral and written skills in French considered an asset.

The perks

A defined benefit pension plan A complete benefit package on your first day on the job Three weeks' vacation right off the bat A company-paid holiday closure in December - our gift to you! A 35-hour work week Compressed and telework programs Free onsite parking - any day, any time Free virtual Mobility and Strength & Conditioning classes

Visit our

Careers

page to learn more about the many reasons you can thrive at the MCC.

The MCC is an equal opportunity employer, co

mmitted to diversity and inclusion in the workplace at all levels of its organization.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.