Job Description

Full Time Customer Service Representative

We're looking for a

Customer Service Representative

to join our team -- someone who's confident on the phone, sharp with technology, and ready to fight for every job. This position is primarily for during the week, with

weekday availability required for training

. This is for a 2PM-10:30PM M-F position.

What We're Looking For:

Excellent phone etiquette and strong communication skills Tech-savvy and comfortable using computers, Google Suite, and apps Takes initiative, thinks on their feet, and knows how to secure the booking Highly organized with attention to detail Able to follow instructions closely and manage tasks independently

Key Responsibilities:

Handling incoming and outgoing calls to book and follow up on jobs Coordinating with technicians and updating job schedules as needed Logging notes clearly in both customer profiles and shared tracking docs Making outbound campaign calls (e.g., membership follow-ups, install check-ins) Keeping up with daily and weekly administrative tasks Maintaining high customer satisfaction and team communication

Requirements:

Grade 12 diploma Clean criminal record check Weekday training availability
Experience in customer service, dispatch, or administrative support is an asset -- but we're happy to train the right person who brings a strong work ethic and eagerness to learn.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00 per hour

Benefits:

Company events Company pension Dental care Extended health care Paid time off RRSP match Vision care
Application question(s):

Are you able to come in for weekday training? (M-F, 9-5)
Experience:

Customer service: 1 year (preferred)
Work Location: In person