Job Description

Description
Our client in the Manufacturing industry is looking for a full-time Customer Service Representative (CSR) to join their team in Delta, BC,
Hours of work Monday-Friday 8:00am-4:00pm (37.5hr/week).
Responsibilities

• Provide customer service delivery, your day-to-day responsibilities include but are not limited to: Receiving, processing, verifying, and confirming inbound customer orders via telephone, fax, email
• Ensuring accuracy of inputted orders, products or back orders
• Providing accurate information concerning product availability, order status, product specifications, technical advice, pricing, and services, as required and upon request from customers and outside sales team members
• Communicating and coordinating with other departments to resolve inquiries, including product, shipping, and billing items
• Approving returns and evaluating restocking charges when appropriate
• Manage queues and work through challenges.
• Assist with resolving any system obstacles with validation and entry of orders.
• Ensure clinics and stores are informed of any changes or delays in their orders.
• Inform customers of product specifications and availability and options and alternatives as needed.
• Identify opportunities to increase operational efficiencies.

Assist in other related tasks and projects assigned.
Required Knowledge, Skills and Abilities
Basic knowledge of CRM usage and intermediate to advanced knowledge of Microsoft Office products (Excel, Word, Outlook).
Effective and professional phone, verbal, and written communication skills with the ability to build relationships with teammates and clinics.

• Demonstrate a strong collaborative aptitude, drawing upon expertise of the team, and an ability to set clear goals and establish accountability to create a positive work environment.

Qualifications (Education, Experience And Training)

• Minimum of 1-2 years' experience working in Customer Service.
• Effective time management and organizational skills with excellent attention to detail
• Excellent English communication skills
• Ability to work in a team environment and independently

Skills Required